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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Articles |  |
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 | EyeTV 3.5 is now available |  |
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InstallationThis release is now available from the |
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| EyeTV 1.2 for iPhone/iPad needs iOS 4.2 for some features | |
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EyeTV for iPhone/iPad version 1.2 needs iOS 4.2 for some features.Specifically, streaming video directly to the |
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| My new Hauppauge HD PVR is not connecting to EyeTV |  |
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Some Hauppauge HD PVR users are reporting that their device is not connecting to
EyeTV.
From examining their setup, we have found that their |
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| EyeTV 3.4.3 is now available |  |
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InstallationThis release is now available from the |
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| EyeTV 3.4.2 is now available | |
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InstallationThis release is now available from the |
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| EyeTV 3.4.1 is now available | |
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InstallationThis release is now available from the |
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| EyeTV 3.4 is now available | |
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InstallationThis release is now available from the |
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| EyeTV 3.3.2 Is Now Available | |
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InstallationThis release is now available from the |
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| How does Live3G compare to EyeTV for iPhone? | |
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EyeTV for iPhone With
the EyeTV app, you can watch, record, and enjoy li |
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| EyeTV 3.3 is now available | |
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InstallationThis release is now available from the |
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| EyeTV 3.2.1 is now available | |
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InstallationThis release is now available from the |
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| EyeTV 3.2 is now available | |
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InstallationThis release is now available from the |
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| EyeConnect 1.6.2 is now available | |
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InstallationEyeConnect 1.6.2 is now available. |
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| Exporting from Toast using Turbo.264 and Turbo.264 HD | |
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Toast 10 will take advantage of the acceleration of Turbo.264 or Turbo.264 HD only when using certain export settings. Na |
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| Elgato Video Capture 1.0.1 is now available | |
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InstallationElgato Video Capture 1.0.1 is now available. Open the softw |
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| How do I update EyeTV to work with OS X 10.6 Snow Leopard? | |
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Depending on what version of EyeTV 3 you have installed, you may have problems after updating to OS X 10.6 Snow Leopard. The solution is to download newer software, available via this article. |
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| Turbo.264 HD 1.0.3 is now available | |
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InstallationTurbo.264 HD 1.0.3 is now available. Open the software, and choos |
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| EyeTV 3.1.2 is now available | |
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InstallationThis release is now available from the |
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| Turbo.264 HD 1.0.2 is now available | |
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InstallationTurbo.264 HD 1.0.2 is now available. Open the software, and choos |
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| What's new in EyeTV 3.1? | |
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TV Guide Electronic Programming Guide (EPG) for the United States and Canada |
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| How do I use TV Guide with EyeTV? | |
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EyeTV 3.1 introduces a new electronic programming guide for North American users: TV Guide, provided by Macrovision Solutions Corporation. The TV Guide EPG features: • 14 days of guide data • Rich cast, rati |
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| EyeTV 3: Fix problems with Program Guide (scheduling errors, missing guide) | |
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Some EyeTV 3 users have noticed problems with their Program Guides after the update.There may be an error message (like 23255) when trying to select a program for scheduling. Or, the Program Guide may not appear at all.This rare |
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| What's new in EyeTV 3.0.4? | |
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Improved Editor EyeTV 3.0.4 features a redesigned Editor with many usability improvements.
Update Scan EyeTV
3.0.4 features a redesigned Auto Tune dialog with an additional Update
Scan feature that adds channels |
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| How do I setup EyeTV 250 Plus (2007 North American model)? | |
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EyeTV 250 Plus (2007 North American model) is designed to be simple to setup and use.To ensure that all aspects of the Eye |
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| Where do I find my EyeTV activation key? | |
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The EyeTV activation key is a 26-digit code in four sections,
and it is found on the card that came with your purchase. See below for an example. |
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| What's new in EyeTV 3.0.3? | |
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Hardware Support Support has been added for the following Elgato TV tuners, available in Europe, Asia, and Australia: EyeTV Diversity (2008), a dual-tuner DVB-T USB stick with Antenna Diversity.E |
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| Can I receive digital cable PayTV with EyeTV Hybrid INT (2008)? | |
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EyeTV Hybrid INT (2008) is only available Internationally, and won't work in North America.EyeTV Hybrid INT (2008) alone can only receive free digital cable TV (DVB-C). Using an additional hardware solution capable of decrypting PayTV channe |
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| My Program Guide is missing, or incorrect | |
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The EyeTV Electronic Program Guide (EPG) is created by data collected from various sources. Here are some of the common commercial EPG sources:1) TV Guide - used in the United States2) tvtv - used in Europe3) IceTV - used in Aus |
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| I Cannot Log in / Login | |
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Please note that your username and password for our support system is not the same as that of our online sales database or forum. You cannot automatically use the sales login to create a support ticket or forum account - you will need to re |
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| Elgato TV Tuners and the Transition to Digital Televison | |
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On February 17, 2009 the United States will shut down all traditional
analog television broadcasts. In its place, local television will be
broadcast over-the-air in a digital format. After this date, you will
require a digital (ATSC) television tuner |
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| Aliases or links won’t work with EyeHome | |
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Occasionally, the record of connected volumes in OS X can become
corrupted, causing problems with EyeHome. Aliases or symbolic links to
content on external drives won’t function properly.
To repair this, first go to the Finder. In |
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| iPhoto 6 content doesn’t display properly in EyeHome | |
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EyeHome uses the AlbumData.xml file in the iPhoto Library folder, so that it can display photos and albums properly.
Often, Apple slightly updates this xml file, causing applications like EyeHome to require updates.
iPhoto 6 n |
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| What's new in EyeTV 3.0.2? | |
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Full Support for H.264 Broadcasts EyeTV
now fully supports digital television H.264 broadcasts in standard TV
and HDTV resolutions. More and mor |
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| What's new in Turbo.264 version 1.3? | |
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YouTube Upload
Turbo.264 1.3 makes it even easier to upload your videos to YouTube,
with good quality and short upload times. Drag your source clip to
Turbo.264’s main window, and select YouTube fr |
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| How do I setup the EyeTV Diversity with my Mac and video source? | |
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EyeTV Diversity is designed to be simple to setup and use.
To ensure that all aspects of the EyeTV Diversity are understood, here is a discussion of the hardware.
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| Does EyeHome support Mac OS X 10.5 (Leopard)? | |
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EyeHome 1.8 can work with OS X 10.5 (Leopard), with a few tweaks.1) The installer doesn't work:The EyeHome installer is a container that actually contains only one really important piece - EyeHome.prefPane. That's |
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| Does EyeConnect work with the PlayStation 3 (PS3)? | |
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The Sony PlayStation 3 (PS3) now supports DLNA for media sharing, using the Firmware Update to 1.93. EyeConnect is an UPnP AV server, and that standard is part of DLNA. Therefore, EyeConnect 1.5 can send data to the PlayStation 3, but the |
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| Can I record programs from the live TV buffer? | |
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Yes. With EyeTV 2.5 and above, you can create recordings from the Live TV buffer.
If you’ve been watching a live television show for awhile, use the
on-screen remote control to navigate to your desired start point by
rewinding, jumpi |
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| How do I export from EyeTV to the iPhone or iPod touch? | |
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EyeTV 2.5 (and above) supports exporting recordings to iPhone. Simply select the
recording and click the new iPhone button in the EyeTV toolbar.
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| How do I setup the EyeTV 250 Plus with my Mac and video source? | |
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EyeTV 250 Plus is designed to be simple to setup and use.
To ensure that all aspects of the EyeTV 250 Plus are understood, here is a discussion of the hardware.
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| How do I use Turbo.264 with my PSP? | |
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When Turbo.264 is connected to your Mac, you can use the Turbo.264 software to export to the PSP (PlayStation Portable). Turbo.264 software version 1.1 offers custom presets. However, you cannot use those presets to export video to PSP tha |
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| QuickTime may cause EyeHome to not launch | |
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After upgrading QuickTime, some EyeHome users have seen the following error message, when trying to start media sharing:Cannot launch Java applicationUncaught exception in main method:java.lang.NoClassDefFoundError: quic |
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| How do I send video from EyeTV to the iPhone? | |
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The iPhone supports the following video formats (as per Apple’s iPhone technical specifications, http://www.apple.com/iphone/specs.html)
• H.264 video, up |
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| Turbo.264 software version 1.0.1 is now available | |
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The Turbo.264 software has a feature that will notify users when new software is available.
At this time, Turbo.264 software version 1.0.1 is available for
download. All Turbo.264 users are encouraged to use this software.The new |
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| How do I use Turbo.264 with my iPod? | |
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When Turbo.264 is connected to your Mac, you can use the Turbo.264
software to export to iPod. When Turbo.264 is connected to your Mac, it will also accelerate
your iPod exports from EyeTV. Turbo.264 works with the two H.264
formats, |
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| How do EyeTV Hybrid and EyeTV 250 compare? | |
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Here is how EyeTV Hybrid (2007 Model) compares to other products in the EyeTV line. ============================================================Analog Connections==================================== |
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| EyeHome 1.8 software now available with Intel and iPhoto 6 support | |
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EyeHome 1.7 has had some recent issues with Intel Macs and iPhoto 6, that require an update. Those problems are summarized below, followed by a link to new software.****************New Macs based on the Intel Core platform canno |
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| How do I set up EyeHome using Symbolic Links? | |
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EyeHome is designed to read your Home directory, to find the files within for its use.Originally, EyeHome could also use aliases or symbolic links, instead of full movies, pictures or music. These small files point to content tha |
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| EyeHome is trying to reach the wrong IP address for my Mac | |
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When you set up EyeHome, your Mac's IP address is usually detected automatically, using Rendezvous/Bonjour (auto-discovery). It will appear on EyeHome's Connect screen. Select that entry to login to your Mac.You also have the option to man |
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| My MPEG-4 video is out of sync during playback in EyeHome | |
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EyeHome has a hardware decoder that can play many formats. However, some formats are easier for it to handle than others.When it comes to MPEG-4 video, some audio tracks will work better.MP2 (MPEG-1 layer 2) or MP3 (MPEG-1 layer |
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| The Program Guide doesn't work with a proxy server | |
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If you receive a Download Error when updating the TV Guide EPG, that may be due to a proxy server for your internet access. The wording of the error reported by EyeTV may be similar to the following: |
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| I want to make a DVD with Toast, but my recordings are too long. | |
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A typical single layer DVD can hold about 4.4 GB of information, when formatted to display video.If your EyeTV recordings are too large, then they won't fit on a single layer DVD. However, you can use Toast 7 and above(or Toast 6 and Popc |
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| iPhoto 6 content doesn't display properly in EyeHome | |
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EyeHome uses the AlbumData.xml file in the iPhoto Library folder, so that it can display photos and albums properly.Often, Apple slightly updates this xml file, causing applications like EyeHome to require updates.iPhoto 6 not on |
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| How do I send recordings to Toast? | |
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EyeTV has been integrated with Roxio’s Toast Titanium disc recording software to make it easy for you to archive
your favorite shows onto Video CD (VCD), Super Video CD (SVCD), or DVD.
Toast has a built in Media Browser. Select Media |
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| Aliases or links won't work with EyeHome | |
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Occasionally, the record of connected volumes in OS X can become corrupted, causing problems with EyeHome. Aliases or symbolic links to content on external drives won't function properly.To repair this, first go to the Finder. In the Go me |
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| EyeHome 1.7 now works with OS X 10.4.3 | |
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OS X 10.4.3 has an issue with EyeHome 1.6. Apple has been aware of this, but was unable to address this in the final 10.4.3 release.We now have a fix, via the EyeHome 1.7 update.This update is designed for 10.4.3 compatibility, |
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| After installing OS X 10.4.3, EyeHome 1.6 won't launch and crashes | |
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OS X 10.4.3 has an issue with EyeHome 1.6. Apple has been aware of this, but was unable to address this in the final 10.4.3 release.We now have a fix, via the EyeHome 1.7 update:http://www.elgato.com/support/updates_eyehome/eyeh |
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| EyeHome can't play MP3 audio or video from the iTunes Music Store | |
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EyeHome supports many different video formats, including MPEG-4. However, it does not support H.264. That is one reason that EyeHome can't play video content downloaded from the iTunes Music Store.For Informations about formats visit http: |
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| Avoid EyeTV 200 Firmware Updates using an Intel Mac | |
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Well before Intel Macs were announced, PowerPC versions of the EyeTV software had a mechanism to update the EyeTV 200 hardware.This update was announced to the user, and also listed in the Info section of the Devices Preferences (or Device S |
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| How do I change between VOB soundtracks when using EyeHome? | |
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To change sound tracks with .VOB files, just press the blue audio button. It switches between the various DD, DTS, and directors commentary tracks.
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| Why can't I play iTunes Music Store downloads with EyeHome? | |
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Currently, EyeHome cannot play iTunes Music Store tracks. That is true for all other products not made by Apple. Apple will not allow 3rd parties to play iTMS tracks, even if it is technically possible. Apple will not support this, due to a lack of de |
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| Does EyeHome support iTunes or GeForce visualizers? | |
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There isn't enough computational power available in the processor in EyeHome to support elaborate visualizations.
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| I lost my connection to the EyeHome server | |
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If you are using EyeHome, and then suddenly can't connect to any of your content, then it is likely that your EyeHome server is either off, or somehow interrupted. Therefore, check for the following circumstances:• Server Off - Open the Ey |
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| I can't reset EyeHome | |
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To reset the EyeHome hardware, turn it off, and then turn it back on. If that doesn't help, then turn it off, and unplug the power and network cables. Reattach the network cable, then the power cord, and finally restart the EyeHome hardware. |
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| I can't turn off EyeHome | |
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To stop EyeHome, you should turn off the EyeHome hardware using the remote control. Then, you can power down your television, or change its video input to another choice. You can also turn off the EyeHome software in the EyeHome Preference Pane in Syste |
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| I can't turn on EyeHome | |
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When you want to use EyeHome, first make sure that the EyeHome software is running. If you've added new video, audio or photo content to your Mac, and you want it to show up in EyeHome, then turn off the EyeHome software in System Preferences, and then |
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| What port do I need to open in the Mac OS X Firewall so that EyeHome will work? | |
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System Preferences -> Sharing -> FirewallPress "New ..."Choose for Port Name: OtherEnter 8000 as Port NumberEnter for example "EyeHome" as Description Press "OK"
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| Everything in EyeHome has a blue tint | |
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If you're using component video output, then you need to select "Component" in the Video Settings of the EyeHome box. Otherwise, EyeHome will still be on the default of "Composite/S-Video", which will create a blue image. |
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| I can't see the EyeHome interface on my TV | |
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If you're not able to view the EyeHome interface on your TV, then try these steps to get things working again:• Power - Make sure that the EyeHome unit is on, by checking the status LED on the front right of the hardware. If it is lit gree |
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| What sound formats can EyeHome play back? | |
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EyeHome can play back files located in the iTunes library, namely AIFF, MPEG-1 layers 1, 2 and 3 (MP3), WAV and (unprotected) AAC files. iTunes Music Store tracks are currently not supported. It can also play Ogg Vorbis (.ogg), WMA (unencrypted) and PLS |
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| What graphic formats can EyeHome display? | |
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EyeHome can play back the graphic formats that iPhoto accepts: JPEG, BMP, GIF, PNG and TIFF.
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| What movie formats can EyeHome display? | |
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EyeHome can play the following movie files: MPEG-1 (.mpg), MPEG-2 (including unencrypted .vob), MPEG-4 (.mp4), 3IVX and XVID (including DIV3 and DX50 codecs).
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| What are EyeHome's audio outputs? | |
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EyeHome outputs an analog stereo signal via composite RCA, or S/PDIF via optical.
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| What are EyeHome's video outputs? | |
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Eyehome has a number of video outputs: Composite, S-Video, Component (including 480p, 720p and 1080i) and SCART (Europe only).
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| What are EyeHome's inputs? | |
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EyeHome's only input is a 10/100-BaseT Ethernet port.
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| Can EyeHome play back all EyeTV recordings, from the USB and FireWire products? | |
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EyeTV products produce MPEG-1, MPEG-2 and MPEG-4 files that EyeHome can play back, either from the EyeTV section, or the Movies section. EyeHome cannot play HDTV content, from EyeTV 500 or other devices. EyeHome cannot play any EyeTV 500 content, inclu |
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| Does EyeHome work with Windows or Linux? | |
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No. The EyeHome hardware and software solution is Macintosh only. We have no plans for a Windows or Linux version at this time.
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| Does EyeHome support the PAL format and work internationally? | |
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All EyeHome units can play back PAL and NTSC content. However, the video output signal differs depending on the region where you purchased EyeHome.Please note this device uses an external power supply that may not suite every country.
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| What are EyeHome's system requirements? | |
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EyeHome requires a Mac with a 500mhz G4 processor or greater. It runs under Mac OS 10.3 (Panther) and later. We recommend the latest version of system software with all security updates and patches installed. The Mac needs an Ethernet port, and a minimu |
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| Can EyeHome play back any QuickTime file? | |
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No. EyeHome can only play back supported video or audio files, as listed in a separate FAQ entry. EyeHome can play .mov files only if they use a supported codec for the actual movie, like MPEG-1 or MPEG-4. Please note the EyeHome cannot play back DV mov |
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| How do I use EyeHome to look at my digital photos? | |
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Import your photos into iPhoto, and they will be available in EyeHome. You can display individual photos, or a slideshow of an album.If a picture is not in the iPhoto library, but is still in the Pictures folder, it will be available to EyeH |
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| How do I use EyeHome to listen to music through my TV? | |
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Just add any AIFF, MP3, WAV or (unprotected) AAC tracks to iTunes, and they will automatically show up in EyeHome. Ogg Vorbis and unencrypted WMA files will also play, if placed in your Music folder. Aliases to content stored elsewhere are also supporte |
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| Can I use one computer and multiple EyeHomes? | |
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Yes. Each EyeHome unit will pick up all EyeHome servers on your network. All EyeHome units can access different content on your computers at the same time - one Eyehome can navigate through your music, and another your movies, for example. Having multip |
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| Can I use one EyeHome with multiple computers? | |
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Yes. Just install the EyeHome software on each computer, and view the content of each computer on your TV.
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| Can I use EyeHome to surf the Internet? | |
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Yes, there is a simple built-in web browser. Your Safari bookmarks (specifically those on your bookmarks bar) will appear in the Services section for easy access to your favorite websites. Selected websites are also listed by category in EyeHome, to hel |
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| How do I use EyeHome to watch EyeTV recordings on my TV? | |
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Record anything via EyeTV (except for EyeTV 500 and any HDTV content), and the EyeHome server will automatically find it and list it on your TV. Then, just pick what you want to watch, and enjoy it full screen, actual size, or adjusted to fit. Widescree |
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| Can I watch my iMovie files with EyeHome? | |
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No. EyeHome cannot play DV files. You'll need to convert them to a supported format before EyeHome can play them. Then, place the converted files in your Movies folder.
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| Can I use EyeHome to watch a DVD in my Mac's DVD drive? | |
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No. All files must reside on your hard drive for EyeHome to access them. Furthermore, most commercial DVDs are encrypted, and EyeHome cannot play encrypted content.
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| How do I use EyeHome to watch movies on my TV? | |
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Place MPEG-1, MPEG-2, MPEG-4, 3IVX and XVID movies in your Home directory's Movies folder, and they will be playable on your TV via EyeHome. Aliases to content stored elsewhere are supported.
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| Does EyeHome support HDTV resolutions? | |
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Yes and No. The EyeHome hardware runs at a native 480p (720 by 480) resolution. It can scale this to 720p (1280 by 720) or 1080i (1920 by 1080), and the scaling is high quality. You pick the resolution you want in the EyeHome Settings screen. You can al |
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| Does EyeHome work with AirPort Base stations? | |
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Yes. Connect a Base Station or other wireless access point to EyeHome via an Ethernet cable. Use another Base Station or access point to connect the wireless signal to your network. An original AirPort connection (802.11b) is adequate for music and pict |
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| Does EyeHome automatically configure itself on the network? | |
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Yes, it uses Apple's Bonjour technology to find the EyeHome server on your Mac. It also can be assigned an IP address using any DHCP server on your network, or manually if necessary.
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| How do I hook up EyeHome to my Mac? | |
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EyeHome is a network device, so you'll need to use an Ethernet cable. You can use a cross-over cable to connect it directly to your Mac, or a standard cable to hook EyeHome to your network, via a hub, switch, router or 802.11 (AirPort) base station.
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| How do I hook up EyeHome to my TV? | |
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You can use a S-Video, component or composite connection for the video, and stereo RCA or S/PDIF (digital) for sound. International users have a SCART port, instead of component or S-Video.
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| Can I use EyeHome if I don't have EyeTV? | |
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Yes, you can still watch movies, listen to iTunes tracks and watch iPhoto pictures, all on your TV. You can also use Internet services, like your Safari bookmarks.
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| Does EyeHome include an IR remote control? | |
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Yes it does. An infrared remote is included in the package, and the receiver is built into EyeHome. Buttons on the remote can be used to access the different sections of the EyeHome interface, or to play back and control your media content.
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| I need to find EyeHome's Network settings, like the IP address | |
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You can check to see what IP address and other network information EyeHome has, by travelling to the Settings section.1) Go to the Login screen (where you added your Mac), by pressing the Login button on the remote. It looks like the head |
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| I selected the wrong video output, and now I can't see my EyeHome screen | |
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If you changed EyeHome's settings from composite/S-Video to something else, and lost the image, then there is a way to reset things.First, turn the EyeHome box off, then on again.Make sure that you are using a composite/S-Video c |
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| I want to cut the commercials out of my recordings | |
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EyeTV 1.1 or later has a built in editor that is ideal for editing out commercials, or other unwanted footage. If you don't have the latest version of EyeTV, you can download it from our website and then try the following steps.Note: Ed |
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| Some of my VOB files from DVDs don't play audio in EyeHome. What's going on? | |
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Many DVD VOB files contain Dolby Digitalâ„¢ AC-3 sound. EyeHome does not decode this sound format to the analog sound outputs. However, EyeHome passes AC-3 through the S/PDIF optical interface.
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| My media content isn't available in EyeHome | |
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If you add any content to EyeTV, your Movies folder, iTunes or iPhoto, it may not show up in EyeHome until you stop and then restart the EyeHome server.You can do this in the EyeHome section of the System Preferences of OS X. Turn Media Shar |
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| EyeHome doesn't play all of my DivX files | |
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EyeHome is designed to support specific types of DivX files, namely those using the DIVX, DIV3 and DX50 codecs. XVID and 3IVX are other similar formats that are also supported. In a few cases, files using those codecs might not play properly, but the ma |
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| How do I view Closed Captions with video exported from EyeTV? | |
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EyeTV 3.0.2 can now export ATSC/NTSC Closed Captions for use on
iPhone, iPod, and Apple TV. The Closed Captions are also supported for
playback in QuickTime and iTunes.
This is a feature that applies to North America. DVB or teletext subtitle |
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| Windows Media files (WMV) converted by turbo.264 contain a water-mark | |
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When exporting a WMV file using turbo.264, the exported file for iPods, iPhones, AppleTV or PSP will contain a water-mark."Created with Flip4Mac Trial""www.Flip4Mac.com"The demo version of the WMV QuickT |
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| Ticket Issues, Bugs, Betas, Returns and Exchanges - Read Me | |
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What happens to my support ticket once I send it?Elgato Systems has a limited amount of experts, so your ticket first enters a queue (line up) of messages sent over the past few days.Thos |
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| My EyeTV activation key does not work / Next doesn't light up | |
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Most EyeTV installations that fail during the key input phase do so due to user input errors. Please carefully check and recheck to be sure you are not using any O's or Zeros in activation keys - the closest character is D.U's are flat-botto |
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| Are there different models of the EyeTV Hybrid in North America? | |
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2009 EyeTV Hybrid (with ClearQAM and FM Radio):This EyeTV Hybrid model supports: |
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| How do I get higher quality for my EyeTV video? | |
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The answer depends on whether you have an EyeTV that is an analog TV receiver, or digital TV receiver.
Analog Products
Analog encoders, like EyeTV 250, EyeTV 250 Plus and the EyeTV Hybrid in “Analog Mode”, have many setti |
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