 | Lost TV Guide Password / Signing up for TV Guide |  |
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You need to run the EyeTV Setup Assistant to setup your TV Guide account. From the EyeTV menu choose "EyeTV Setup Assistant" You will see the Setup Assistant. You can skip most of the steps - but choose your Country and device correctly. After |
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| tvtv issues in EyeTV after tvtv maintenance (06/11/08) |  |
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The tvtv maintenance announced two weeks ago is finished, but there may still be some issues for EyeTV customers, especially for those using a tvtv user name or password that contains special characters like an accent, cedilla, umlaut or other diacriti |
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| I Cannot Log in / Login | |
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Please note that your username and password for our support system is not the same as that of our online sales database or forum. You cannot automatically use the sales login to create a support ticket or forum account - you will need to re |
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| Where is my tracking number? What does fulfilled mean? (North America) | |
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Thank you for placing your order with Elgato. Each business day orders are processed and approved by hand before being sent to our fulfillment house for shipping. This is what your fulfillment message indicates. It is not a shipp |
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| Your Order Has Been Fulfilled (multiple emails) | |
| Thank you for contacting Elgato concerning our recent fulfillment email.Please accept our sincerest apologies for the confusion this message has caused. It appears that sometime overnight (May 16, 2008) our sales server sent out numerous repea |
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| I want to use multiple EyeTV units (or dual tuners) on the same Mac | |
| You can use multiple EyeTV units on one Mac simultaneously. They can be all of the same model, or different EyeTV products.
This is a preliminary, unsupported feature that has some bugs.
The only real limitation is that while you can |
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| I got an email saying my order was fulfilled (North America) | |
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Order status updates for all hardware orders are provided via a series of automated emails. The Order Confirmation email does just that - it confirms that your order has been placed into our system. The second email, saying that your order has been &quo |
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| My EyeTV recordings stop at 4 GB in size | |
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EyeTV is designed to work with the Mac OS Extended hard drive format.
Other file systems can limit the size of a recording. MS-DOS File
System (FAT32) and UNIX File System specificall |
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| I don't know how to completely uninstall EyeTV | |
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Installing the EyeTV application is very simple: Drag it from the CD-ROM or disk image to your hard drive.
However, once you launch EyeTV, it automatically installs a few
additional files. You can a |
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| I need to troubleshoot EyeTV | |
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If you have a specific problem with EyeTV, check to see if your issue is covered by the following articles:Audio Issues: |
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| How do I get higher quality for my EyeTV video? | |
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The answer depends on whether you have an EyeTV that is an analog TV receiver, or digital TV receiver.
Analog Products
Analog encoders, like EyeTV 250, EyeTV 250 Plus and the EyeTV Hybrid in “Analog Mode”, have many setti |
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