Support Center » Knowledgebase » EyeTV 3 Software » Troubleshooting

Knowledgebase Categories
The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.
 Articles
 Turn Stealth Mode off in OS X Firewall when using EyeTV for iPad
  Some OS X Firewall settings can cause EyeTV for iPad to not connect to your Mac running EyeTV.Specifically, if you enable Stealt
 My new EyeTV Hybrid (2009 North America) won't connect via USB
  Recently, a few EyeTV Hybrid (2009 North America) units have had problems connecting to the EyeTV software.  There seems to be two primary causes of this issue:1) The wrong EyeTV software was shipped
 How do I update EyeTV to work with OS X 10.6 Snow Leopard?
  Depending on what version of EyeTV 3 you have installed, you may have problems after updating to OS X 10.6 Snow Leopard.  The solution is to download newer software, available via this article.
 I am having problems with missed or skipped recordings
  How EyeTV Recordings Are MadeThis article provides information about how to resolve problems
 How do I clear the EPG database?
  Occasionally, EyeTV users may have a problem downloading the Program Guide from TV Guide.Instead of getting your data, you may receive an error message, which states:"Th
 TV Guide: The Program Guide has no data to display
  Occasionally, EyeTV users may notice a problem downloading updates to their Program Guide from TV Guide.Instead of getting their data, they receive an error message which states:"The Program
 EyeTV crashes upon launch after an automatic update
  For every EyeTV update that's done automatically, there is a very rare problem where the downloaded image doesn't assemble itself like it's supposed to. The result is that after using Check For Updates
 Turbo.264 exports from EyeTV using iPod 16:9 format are partially pixelated
  In some rare cases, when you add EyeTV recordings to the Turbo.264 software, and export using the iPod format with 16:9 aspect ratio, the result is video files that are pixelated for a certain amount of time.To workaround this problem:
 Lost TV Guide Password / Signing up for TV Guide
  You need to run the EyeTV Setup Assistant to setup your TV Guide account. From the EyeTV menu choose "EyeTV Setup Assistant" You will see the Setup Assistant. You can skip most of the steps - but choose your Country and device correctly. After
 What do I do if my EyeTV beta is about to expire?
  Occasionally, Elgato Systems may make beta (test) software available to users.Usually, that software is given an expiration date, to encourage users to upgrade to the final version, when it's made available.Lately, we've been iss
 Losing video with some Aston CAMs when switching the audio track on a PayTV channel
  When using an Aston Seca 1.05 CAM, switching the audio track on a PayTV channel may result in loosing the video (instead, "Encrypted" will be displayed on the screen).This is a known limitation of using this CAM with EyeTV. The sam
 What should I do if EyeTV crashes?
  Occasionally, it's possible for EyeTV to crash. By definition, this means that EyeTV suddenly quits.Make sure that you try the latest version of the EyeTV software - see this article for links:
 My EyeTV 250 or 250 Plus records from composite or S-Video with random colored squares
  When recording from certain video sources using EyeTV 250 or 250 Plus, like those with visual noise at the beginning of the sequence (some VHS tapes, for example), random colored squares may appear on the screen. Using the workaround below should
 Log into an administrative OS X user account before updating EyeTV
  If you are using an User account that doesn’t have System (or Administrative) access, then EyeTV won’t have enough permissions to read and/or write to its files. The end result of that is some of the following behavior: 1) Each ti
 After restarting EyeTV, all of my settings and channels are lost
  OS X has user accounts, that either have Admin or Limited access.You need to use an Admin OS X account with EyeTV, when you setup EyeTV, so that your channels and preferences will be remembered.Go to the System Preferences > A
 I keep getting an error mentioning Capture Could Not Be Started
  Usually, "Capture Could Not Be Started" with an error of -35 means that there is some corruption in your Live TV buffer. The error code can be from -34 to -36, or -5000, but usually is -35. This is preventing Live TV playback. T
 I want to install a program, but I can't quit EyeTV Helper
  A small yet important program called EyeTV Helper sometimes needs to be quit so certain programs can be installed.However, this program is a background process that's hidden from view.You can find and quit the EyeTV Helper in the
 Back
 Main Categories
 Search
Loading
Home | Contact Tech Support | Knowledgebase | Downloads | English | Deutsch | Français |

Help Desk Software By Kayako eSupport v3.40.01