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 Articles
 What is the difference between EyeTV and a Slingbox?
  The EyeTV software, when coupled with a compatible TV tuner, can used to view, record, and archive content in the same manner as a DVR - instead of saving to an external receiver, it connects directly to your Mac. It is an exclusively Mac-based solution
 I lost my Turbo.264 HD installation CD
 You can always download the latest version of Turbo.264 HD from our support site here.
 Can I upgrade/trade in my Turbo.264 for the latest device?
  We are unable to offer hardware upgrades for free or at a reduced cost. You will need to purchase a new device and software bundle in order to upgrade to the Turbo.264 HD.The only exception to this policy are those purchases made within the
 I already have the Turbo.264 software, can I just buy the new HD hardware?
  The Turbo.264 HD is only available as a bundle with both hardware and software that has been specially created for this device. We are unable to sell this device as a standalone unit.If you purchased this device within the last thirty days,
 I need help with my EyeTV activation key
  This article provides information about how to restore lost or invalid activation keys, and determine eligibility for EyeTV 3 upgrades, along with many other aspects of software installation and licensing.
 What is the warranty on my product? (North America)
  Elgato offers a one-year exchange/replacement warranty on new products purchased online. Refurbished units come with a 90-day warranty. These warranties are in effect from the date of product delivery. This applies to products purchased an
 Ordering at the International Online Store
  If you are trying to order from the European/International online store and receive an error message, please try the following:Using either Firefox or Safari, change your preferences to "Accepting All Cookies". Emptying your cache
 Ticket Issues, Bugs, Betas, Returns and Exchanges - Read Me
  What happens to my support ticket once I send it?Elgato Systems has a limited amount of experts, so your ticket first enters a queue (line up) of messages sent over the past few days.Thos
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