 | What is the difference between EyeTV and a Slingbox? |  |
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The EyeTV software, when coupled with a compatible TV tuner, can used to view, record, and archive content in the same manner as a DVR - instead of saving to an external receiver, it connects directly to your Mac. It is an exclusively Mac-based solution |
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| I lost my Turbo.264 HD installation CD |  |
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Please contact us with your Turbo.264 activation key or a copy of your purchase information and we would be happy to provide you with a link to download this software.
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| Can I upgrade/trade in my Turbo.264 for the latest device? | |
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We are unable to offer hardware upgrades for free or at a reduced cost. You will need to purchase a new device and software bundle in order to upgrade to the Turbo.264 HD.The only exception to this policy are those purchases made within the |
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| I already have the Turbo.264 software, can I just buy the new HD hardware? | |
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The Turbo.264 HD is only available as a bundle with both hardware and software that has been specially created for this device. We are unable to sell this device as a standalone unit.If you purchased this device within the last thirty days, |
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| I need help with my EyeTV activation key | |
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This article provides information about how to restore lost or invalid activation keys, obtain proof of purchase codes, and determine eligibility for EyeTV 3 upgrades, along with many other aspects of software installa |
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| My HDHomeRun / Power Supply has failed | |
| SiliconDust has identified a reliability issue with the SW20-S050-15 power adapter shipped with HDHomeRun units in early 2008.A failing power adapter may result in one or more of the following symptoms:• Flashing power light on t |
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| Does Elgato offer phone support? | |
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Unfortunately, we are unable to provide technical support by phone at this time. All tickets submitted through our website or by emailing sales@elgato.com or support@elgato.com will be responded to via email. We will not follow up to email inquiries by |
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| What is the warranty on my product? (North America) | |
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Elgato offers a one-year exchange/replacement warranty on new products purchased online.
Refurbished units come with a 90-day warranty. These warranties are in
effect from the date of product delivery. This applies to products purchased an |
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| Ordering at the International Online Store | |
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If you are trying to order from the European/International online store and receive an error message, please try the following:Using either Firefox or Safari, change your preferences to "Accepting All Cookies". Emptying your cache |
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| Ticket Issues, Bugs, Betas, Returns and Exchanges - Read Me | |
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What happens to my support ticket once I send it?Elgato Systems has a limited amount of experts, so your ticket first enters a queue (line up) of messages sent over the past few days.Thos |
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