Support Center » Knowledgebase » Can I return my product? (North America)
 Can I return my product? (North America)
Solution Should you not be completely satisfied with your online store purchase, you may return your purchase within 30 days (for new units) or 10 days (for refurbished units) from your invoice date.

Please note that in both instances, shipping costs are not refunded. To return your Elgato-branded product, send an email to http://support.elgato.com (including your order number). Elgato will email you a Return Material Authorization (RMA) number and instructions. To receive a refund, the product must be returned to the Elgato warehouse within 14 calendar days of the issuance of the RMA. No returns will be accepted without a Return Authorization (RMA) Number. A 15% open box fee will be assessed on any opened package, excepting those received by the customer as Dead On Arrival (DOA).

It is your responsibility to ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking, such as United States Postal Service registered mail, United Parcel Service (UPS), or Federal Express.

The Money-back Guarantee is also contingent upon the products being returned 100% complete and in like-new condition. All products must be packed in the original, unmarked packaging including any accessories, manual and documentation that shipped with the product. Elgato may reject the return, or deduct costs associated with: missing parts, non original packaging, abuse, misuse of the product or user negligence.


Article Details
Article ID: 2973
Created On: 24 Jul 2008 08:07 PM

 This answer was helpful  This answer was not helpful
 Back
 Search
Loading
 Article Options
Home | Contact Tech Support | Knowledgebase | Downloads | English | Deutsch | Français |

Help Desk Software By Kayako eSupport v3.40.01