Status Message: Device could not be initialized

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	Status Message: Device could not be initialized

Solution The "Device could not be initialized" error can happen when the EyeTV software can't fully communicate with the EyeTV hardware. This could be an issue with the USB connection, or some unusual error in the software or hardware.

Please try the following steps to see if they help with this issue:

1) The EyeTV hardware may need to be reset.

Solution: Unplug the EyeTV hardware from the Mac, power source, and video source. Wait a minute, and then attach everything again.

2) The EyeTV software may need to be reset.

Solution: Quit the EyeTV software, and then restart it.

3) The connection between the EyeTV device and the Mac may be damaged or defective.

Solution: If the EyeTV unit is connected via USB or Firewire, then try another USB or Firewire cable. Try another port on your Mac, and also restart your Mac.

4) A device on the USB or Firewire bus may be causing the problem.

Solution: Unplug all other devices from the USB or Firewire bus, and then try EyeTV again. If that helps, then reconnect the devices to your Mac, one at a time, trying EyeTV when each device is attached. If you find that one particular device is causing the conflict, then please disconnect that device when using EyeTV, and contact that device's manufacturer for more help.

5) The EyeTV software may need to be updated.

Solution: While EyeTV is running, visit the EyeTV Menu, and select Check For Updates. That will allow you to download the latest EyeTV software, which may help with your problem.

6) The USB or Firewire port may need to be reset.

Solution: Resetting the PRAM sometimes can resolve USB or FireWire connectivity issues.

1) Shut down the computer.
2) Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
3) Press the power button to turn the computer on. You will hear the computer's startup sound.
4) Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
5) Hold the keys down until the computer restarts and you hear the startup sound for the second time.
6) Release the keys.
7) Try to use the EyeTV again.

If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.

You can visit http://support.elgato.com to report your problem. Please let us know that you tried the steps in this article.

We would also like you to send us more information about your Mac:

1) Choose About This Mac from the Apple Menu.
2) Press the More Info... button to start the System Profiler application
3) Select Save As... from the File Menu
4) Save the report as System Profiler 4.0 (XML) format
5) Attach this file to your support ticket

Article Details

Article ID:

3102

Created On:

30 Sep 2008 05:20 PM

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