Support Center » Knowledgebase » Status Message: Encrypted
 Status Message: Encrypted
Solution The "Encrypted" error can happen when EyeTV receives pay TV content from a digital service, that it is not authorized to receive.

Some EyeTV products have access to a Common Interface slot, in which a decryption card (CAM) can be inserted. If such a CAM is not inserted, then Encrypted channels cannot be viewed.

Please try the following steps to see if they help with this issue:


 

1) The EyeTV software may need to be reset.

Solution: Quit the EyeTV software, and then restart it.





2) A CAM may need to be inserted.

Solution: Contact your pay TV provider, to find out what specific CAMs will work. Not all services allow for the use of CAMs with EyeTV.




3) The CAM may need to be reinitialized.

Solution 1: Remove the CAM from the CI slot, and restart EyeTV.
Solution 2: If you are using an USB-based Common Interface device, then unplug it, and restart EyeTV.




4) The channel may be encrypted, and can't be received.

Solution: Some EyeTV units, like EyeTV units in the US, don't have the option of using a CAM. Therfore, all encrypted channels cannot be received with those products.

You can deactivate those channels by visiting the EyeTV Programs window, and unchecking them in the Channels section.





If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.

You can visit http://support.elgato.com to report your problem. Please let us know that you tried the steps in this article.

We would also like you to send us more information about your Mac:

1) Choose About This Mac from the Apple Menu.
2) Press the More Info... button to start the System Profiler application
3) Select Save As... from the File Menu
4) Save the report as System Profiler 4.0 (XML) format
5) Attach this file to your support ticket




Article Details
Article ID: 3103
Created On: 30 Sep 2008 05:22 PM

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