Support Center » Knowledgebase » Status Message: Insufficient USB 2.0 Bandwidth
 Status Message: Insufficient USB 2.0 Bandwidth
Solution The "Insufficient USB 2.0 Bandwidth" error can happen when there are other devices connected to your USB bus. If those devices are sending and receiving lots of data while EyeTV is operating, then the total available bandwidth (amount of data that can be sent at any one time) will be reached.

Some EyeTV devices are able to send uncompressed analog video, like EyeTV Hybrid. Uncompressed video uses a lot of bandwidth, so this problem can happen if EyeTV Hybrid and another video device is connected at the same time.

Please try the following steps to see if they help with this issue:


 

1) A device on the USB bus may be causing the problem.

Solution: Unplug all other devices from the USB bus, and then try EyeTV again. If that helps, then reconnect the devices to your Mac, one at a time, trying EyeTV when each device is attached. If you find that one particular device is causing the conflict, then please disconnect that device when using EyeTV.




2) The EyeTV software may need to be reset.

Solution: Quit the EyeTV software, and then restart it.





3) The EyeTV hardware may need to be reset.

Solution: Unplug the EyeTV hardware from the Mac, power source, and video source. Wait a minute, and then attach everything again.




4) The Mac may need to be reset.

Solution: Restart your Mac via the Apple menu.




5) The connection between the EyeTV device and the Mac may be damaged or defective.

Solution: Try connecting the EyeTV unit using another USB cable. Try another USB port on your Mac or USB hub.




If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.

You can visit http://support.elgato.com to report your problem. Please let us know that you tried the steps in this article.

We would also like you to send us more information about your Mac:

1) Choose About This Mac from the Apple Menu.
2) Press the More Info... button to start the System Profiler application
3) Select Save As... from the File Menu
4) Save the report as System Profiler 4.0 (XML) format
5) Attach this file to your support ticket




Article Details
Article ID: 3105
Created On: 30 Sep 2008 05:24 PM

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