Support Center » Knowledgebase » Status Message: This channel is currently not available
 Status Message: This channel is currently not available
Solution The "This Channel is Not Available" error can happen when EyeTV's record of available channels does not match the channels currently being broadcast.

For example, if you Auto Tune for digital TV in one city, and then visit another city, then some channels may not be available. Another example is when your video provider removes a channel from service, either temporarily or permanently.

Please try the following steps to see if they help with this issue:


 

1) Auto Tune again.

Solution: Open the EyeTV Programs window. Visit the Channels section, and select your Service at the bottom of the window. Then, press the Auto Tune button to scan for channels. This will let you acquire the correct channel list.







2) The EyeTV hardware may need to be reset.

Solution: Unplug the EyeTV hardware from the Mac, power source, and video source. Wait a minute, and then attach everything again.




3) The EyeTV software may need to be reset.

Solution: Quit the EyeTV software, and then restart it.





4) The EyeTV software may need to be updated.

Solution: While EyeTV is running, visit the EyeTV Menu, and select Check For Updates. That will allow you to download the latest EyeTV software, which may help with your problem.







If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.

You can visit http://support.elgato.com to report your problem. Please let us know that you tried the steps in this article.

We would also like you to send us more information about your Mac:

1) Choose About This Mac from the Apple Menu.
2) Press the More Info... button to start the System Profiler application
3) Select Save As... from the File Menu
4) Save the report as System Profiler 4.0 (XML) format
5) Attach this file to your support ticket


We would also want to receive a record of your Auto Tune process:

1) Locate your EyeTV Archive folder. It may be in the Documents folder.
2) If you can't find it, then visit the EyeTV Preferences and choose the Recording section. The path to your EyeTV Archive will be listed there.
3) Locate the EyeTVAutoTune.log.
4) Attach this file to your support ticket.



Article Details
Article ID: 3106
Created On: 30 Sep 2008 05:27 PM

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