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 Status Message: The Device Is In Use
Solution This "The Device Is In Use" error can happen when you are using a network based tuner with EyeTV. If one of those tuners is in use, then another Mac cannot use it at the same time. If another copy of EyeTV on your network tries to use a busy network tuner, then this error message will appear.

Please try the following steps to see if they help with this issue:




1) All available tuners or network sources may be in use.

Solution: Close one or more Live TV Windows, in order to free up a tuner or source so another Mac can use it. If a recording is in progress, then the tuner or source will not be available until that recording ceases.




2) Quit the EyeTV software on one Mac.

Solution: Quit the EyeTV software, and all tuners that Mac were using are now free for other Macs to use.





3) For the HDHomeRun, which has two independent tuners: Assign only one tuner to each Mac.

Solution: Open the EyeTV Setup Assistant from the File Menu. Proceed until you are prompted to select your device. For the HDHomeRun, you can assign each tuner to Cable (Clear QAM), Antenna (ATSC), or Not Used. Set one tuner to Cable or Antenna, and the other to Not Used.

Next, follow the same process on the second Mac, but this time set the tuner the other Mac is using to Not Used, and the tuner the other Mac is not using to Cable or Antenna. In this way, each version of EyeTV on each Mac will only have control over one tuner.





If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.

You can visit http://support.elgato.com to report your problem. Please let us know that you tried the steps in this article.

We would also like you to send us more information about your Mac:

1) Choose About This Mac from the Apple Menu.
2) Press the More Info... button to start the System Profiler application
3) Select Save As... from the File Menu
4) Save the report as System Profiler 4.0 (XML) format
5) Attach this file to your support ticket

Article Details
Article ID: 3107
Created On: 30 Sep 2008 05:42 PM

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