Status Message: No Signal

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	Status Message: No Signal - DVB-T/DTT

Solution This error can happen for a few different reasons, most of them relating to problems with reception.

Here are some basic troubleshooting steps that you should try first:

1) Select another location for the aerial

Solution: While watching television using the bundled aerial, its position is crucial in determining picture quality.

• Choose a location that is elevated, as close as possible to a window and firmly attached on a magnetic surface. Depending on the location of the broadcast tower the best location may be on the other side of the house.

• Small cause, big effect: Radio waves are reflected or attenuated by walls, steel beams, and other structures which result in dead zones. Therefore, a small repositioning of the aerial can often yield dramatically better, stable reception.

After choosing a new location for your aerial start a new Auto Tune.

2) Select a larger aerial or a rooftop aerial

Solution: Signal strength decreases rapidly the further you are located from the broadcast tower. In this situation an indoor aerial with active amplification or a rooftop aerial can help in achieving consistently stable reception.

Choose the optimal location for your aerial (see section 1) and rerun the EyeTV Setup Assistant, which is accessible from the Help menu.

Start a new Auto Tune to see if reception improves, or if more channels are found.

3) Activate Diversity Mode

Solution: If you are using a DVB-T receiver that contains a Diversity mode option, activate it.

Attach the two bundled aerials (at least 75 cm apart), placing the aerials as close as possible to a window (see section 1). Now rerun the EyeTV Setup Assistant, which is accessible from the Help menu.

In the section “Connect Antenna” set the option to “How many antennas did you connect?” to "two".

Now, start a new Auto Tune.

4) Check Coverage in your Area

Solution: If the three steps above do not lead to better reception, you should consult the following websites to verify the signal situation in your area:

Germany

Visit www.ueberallfernsehen.de

Austria

Visit www.dvb-t.at

Switzerland

Visit www.broadcast.ch

Belgium (German)

Visit www.brf.be/brf

Belgium (Dutch)

Visit www.vrt.be

Belgium (French)

Visit www.rtbfmedia.be/TNT

France

Visit www.tnt-gratuite.fr

Italy

Visit www.dgtvi.it/dgtvi

Luxemburg

Visit www.rtl.lu/cms/tele/digitaltv

Sweden

Visit www.teracom.se

Great Britain

Visit www.freeview.co.uk/availability

Spain

Visit www.televisiondigital.es/Terrestre

If the DVB-T (Freeview) broadcasting stations do not emit enough power for portable DVB-T reception at your location, a Auto-Tune with the bundled aerials or even an amplified indoor aerial may result in finding just a few or no channels. In this case, a passive aerial such as a rooftop aerial may be needed.

Tip: If your device contains a hybrid tuner, attaching it to a cable connection may yield better results. Change your Service from “Digital Antenna” to “Cable" start a new Auto-Tune.

If these basic troubleshooting steps did not help, then please try the additional steps listed on the next page.