Status Message: No Signal - EyeTV Diversity

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	Status Message: No Signal - EyeTV Diversity

Solution This error can happen for a few different reasons, most of them relating to problems getting video from the source to the EyeTV software.

Here are some basic troubleshooting steps that you should try first:

1) EyeTV hardware is not properly connected to the video source.

Solution: Check all cables that are connected to EyeTV, making sure that they are firmly attached to the EyeTV hardware, and to the source.

2) If an antenna is in use, it may need to be reoriented.

Solution: Move the antenna to make sure you are getting the best signal.

If the Signal Quality or Signal Strength in the Devices Preferences is low, then that can cause horizontal gaps in the video, along with missing frames and a No Signal message.

A No Signal message may be due to a lower signal than the threshhold for digital TV reception - even a 50% Signal Strength may not be enough in some cases.

3) The antenna mode may need to be changed.

Solution: Go to the EyeTV Preferences, and select the Devices section. You will have the choice of three different antenna setups:

• Diversity - This uses both antennas combined with one tuner, to receive just one video frequency

• Dual Tuner - This uses both antennas, one for each tuner, so two separate video frequencies can be received.

• Single Antenna - This uses just one antenna, to receive one video frequency

Try all three setups, to see which one works best for you.

4) The signal in your area is weak.

Solution: If the Signal Quality or Signal Strength in the Devices Preferences is low, then the bundled antenna(s) may not be right for your location. Instead, you may need to use a larger antenna, or an antenna with added signal amplification.

If these basic troubleshooting steps did not help, then please try the additional steps listed on the next page.