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 Status Message: Connected to USB 1.1 Port
Solution This "The device will not operate because it is connected to a USB 1.1 port" error can happen when your Mac mistakenly thinks that an USB 1.1 device is connected to your USB 2.0 bus.

This could happen when an actual USB 1.1 device is connected, and thus your entire USB 2.0 bus is forced to slow down to USB 1.1. Or, it could happen due to other errors in OS X, your Mac, or the EyeTV hardware.

Since EyeTV devices need USB 2.0 speeds to operate, when the Mac thinks that only USB 1.1 speeds are available, then EyeTV can't operate.

Please try the following steps to see if they help with this issue:



 
1) The EyeTV hardware may need to be reset.

Solution: Unplug the EyeTV hardware from the Mac, power source, and video source. Wait a minute, and then attach everything again.




2) A device on the USB bus may be causing the problem.

Solution: Unplug all other devices from the USB bus, and then try EyeTV again. If that helps, then reconnect the devices to your Mac, one at a time, trying EyeTV when each device is attached. If you find that one particular device is causing the conflict, then please disconnect that device when using EyeTV.




3) The EyeTV software may need to be reset.

Solution: Quit the EyeTV software, and then restart it.






4) The connection between the EyeTV device and the Mac may be damaged or defective.

Solution: Try connecting the EyeTV unit using another USB cable. Try another USB port on your Mac or USB hub, and also restart your Mac.




5) The USB port may need to be reset.

Solution: Resetting the PRAM sometimes can resolve USB connectivity issues.

1) Shut down the computer.
2) Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
3) Press the power button to turn the computer on. You will hear the computer's startup sound.
4) Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
5) Hold the keys down until the computer restarts and you hear the startup sound for the second time.
6) Release the keys.
7) Try to use the EyeTV again.




If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.

You can visit http://support.elgato.com to report your problem. Please let us know that you tried the steps in this article.

We would also like you to send us more information about your Mac:

1) Choose About This Mac from the Apple Menu.
2) Press the More Info... button to start the System Profiler application
3) Select Save As... from the File Menu
4) Save the report as System Profiler 4.0 (XML) format
5) Attach this file to your support ticket

Article Details
Article ID: 3126
Created On: 02 Oct 2008 07:06 PM

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