Support Center » Knowledgebase » Status Message: No Signal - EyeTV 250 Plus (North America) (Part 2)
 Status Message: No Signal - EyeTV 250 Plus (North America) (Part 2)
Solution This error can happen for a few different reasons, most of them relating to problems getting video from the source to the EyeTV software.

If the basic troubleshooting steps on this page did not help, then please try these additional steps:



 
4) The EyeTV software may need to be reset.

Solution: Quit the EyeTV software, and then restart it.






5) The EyeTV hardware may need to be reset.

Solution: Unplug the EyeTV hardware from the Mac, power source, and video source. Wait a minute, and then attach everything again.






6) The connection between the EyeTV device and the Mac may be damaged or defective.

Solution: Try another USB cable. Try another port on your Mac, and also restart your Mac.




7) EyeTV software may be damaged or defective.

Solution: EyeTV's Preference files or the actual EyeTV application may be corrupted in some way. Move the EyeTV application to the trash, and install it again.

You should also try to erase the four EyeTV Preference files, using the EyeTV Reporter application.

If you erase the EyeTV preference files, then any activation key you may have will need to be re-entered. Don’t erase the preference files unless you have the activation key in hand.

You can download and find instructions for EyeTV Reporter here:

How do I use the EyeTV Reporter utility?

After you erase them and restart EyeTV, then you’ll have to re Auto Tune via the Setup Assistant, or the Setup part of the EyeTV Preferences.





8) Video source cables are damaged or defective.

Solution: Replace your video cables with a new set, to ensure that a complete signal is being transmitted.




9) Coaxial cable splitter may be damaged or defective.

Solution: Try to connect EyeTV directly to the video source, with no splitter in between. If that works, then try EyeTV with each port on the splitter, to see if some ports work better than others.





10) EyeTV hardware has a damaged or defective video input.

Solution: If the video problem exists with a certain source, try connecting another source to EyeTV that uses the same input.

For example, if a VCR is not sending video when using the composite or S-Video cables, then try a DVD player with composite or S-Video cables.

If the second source has the same problem, then it's possible that the EyeTV unit has a hardware problem with the video input.




If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.

You can visit http://support.elgato.com to report your problem. Please let us know that you tried the steps in this article.

We would also like you to send us more information about your Mac:

1) Choose About This Mac from the Apple Menu.
2) Press the More Info... button to start the System Profiler application
3) Select Save As... from the File Menu
4) Save the report as System Profiler 4.0 (XML) format
5) Attach this file to your support ticket


We would also want to receive a record of your Auto Tune process:

1) Locate your EyeTV Archive folder. It may be in the Documents folder.
2) If you can't find it, then visit the EyeTV Preferences and choose the Recording section. The path to your EyeTV Archive will be listed there.
3) Locate the EyeTVAutoTune.log.
4) Attach this file to your support ticket.



Article Details
Article ID: 3158
Created On: 09 Oct 2008 10:05 PM

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