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 Troubleshooting My EyeTV
Solution
Troubleshooting the My EyeTV Connection


If EyeTV reports the message "My EyeTV: Router Incompatible", you may still be able to resolve the problem.




1) Test your router for compatibility

The My EyeTV service is very similar to the Back to My Mac service that Apple offers for OS X, as a part of MobileMe. If Back to My Mac works with your setup, then so should My EyeTV.

Apple provides a partial list of routers that support Back to My Mac (and thus My EyeTV):

http://support.apple.com/kb/TS1304

This list has notable exceptions, namely the AirPort Base Station (Graphite) and AirPort Base Station (Dual Ethernet) do not support Back to My Mac.

2) Turn NAT-PMP and UPnP On

If you have a compatible router, you may need to use a web browser to visit an administrative page for that router, where you can activate NAT-PMP and UPnP. See the documentation of your router for the instructions, including the login credentials and password - most routers have an unique interface.

Make sure to check for ways to avoid a "Double NAT" error, that can prevent a connection to EyeTV for iPhone:

http://support.apple.com/kb/TS1208

3) More detailed article about the "Router Incompatible" message (Recommended):

This article goes into the above steps in more detail, including screenshots showing how to set up AirPort Base Stations for this feature:

EyeTV for iPhone Troubleshooting: Router Incompatible

4) Test Back to My Mac

If you're not already a MobileMe subscriber, you can sign up for a 60 day trial to test Back to My Mac. If you can get that working with your setup, then My EyeTV should also function.  If it doesn't then let us know. 

5) Try an Advanced Connection

Also, try to connect to your Mac using a Static address, an Advanced setting.

If you want to add your Mac using a specific IP address and port, then follow this process:

1) Press the Edit button at the top right corner of the menu.




2) Select "Add EyeTV"





3) Press the "Advanced" button at the bottom of the screen.





4) Choose a name for this connection, and the enter the IP Address or Domain Name (DNS) associated with your Mac, along with the port (2170).  Then press Save.




4) Your Mac should appear in the list.




Other Resources


If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.

You can visit http://support.elgato.com to report your problem. Please let us know that you tried the steps in this article (3643).

While you are in contact with Elgato Technical Support, you should also use these resources:

Other articles about EyeTV for iPhone

Network:
Setup:
Manual:

Knowledgebase article about an alternative to My EyeTV:

How can I view my iPhone Access recordings remotely from outside my home network?

You may also want to use this general resource about how to access your home network from elsewhere in the world:

http://portforward.com/


Article Details
Article ID: 3643
Created On: 24 Sep 2009 05:29 PM

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