Troubleshooting My EyeTV
Troubleshooting My EyeTV
Troubleshooting the My EyeTV Connection
If EyeTV reports the message "My EyeTV: Router Incompatible", you may still be able to resolve the problem.
1) Test your router for compatibility
The My EyeTV service is very similar to the Back to My Mac service that Apple offers for OS X, as a part of MobileMe. If Back to My Mac works with your setup, then so should My EyeTV.
Apple provides a partial list of routers that support Back to My Mac (and thus My EyeTV):
This list has notable exceptions, namely the AirPort Base Station (Graphite) and AirPort Base Station (Dual Ethernet) do not support Back to My Mac.
2) Turn NAT-PMP and UPnP On
If you have a compatible router, you may need to use a web browser to visit an administrative page for that router, where you can activate NAT-PMP and UPnP. See the documentation of your router for the instructions, including the login credentials and password - most routers have an unique interface.
Make sure to check for ways to avoid a "Double NAT" error, that can prevent a connection to EyeTV for iPhone:
3) More detailed article about the "Router Incompatible" message (Recommended):
This article goes into the above steps in more detail, including screenshots showing how to set up
AirPort Base Stations
for this feature:
EyeTV for iPhone Troubleshooting: Router Incompatible
4) Test Back to My Mac
If you're not already a MobileMe subscriber, you can sign up for a 60 day trial to test Back to My Mac. If you can get that working with your setup, then My EyeTV should also function. If it doesn't then let us know.
5) Try an Advanced Connection
Also, try to connect to your Mac using a Static address, an Advanced setting.
If you want to add your Mac using a specific IP address and port, then follow this process:
1) Press the Edit button at the top right corner of the menu.
2) Select "Add EyeTV"
3) Press the "Advanced" button at the bottom of the screen.
4) Choose a name for this connection, and the enter the IP Address or Domain Name (DNS) associated with your Mac, along with the port (2170). Then press
4) Your Mac should appear in the list.
If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.
You can visit
to report your problem. Please let us know that you tried the steps in this article (3643).
While you are in contact with Elgato Technical Support, you should also use these resources:
Other articles about EyeTV for iPhone
No EyeTV found on the network
Using EyeTV for iPhone with the Mac OS X Firewall
Accessing EyeTV via a web browser
TV Guide and My EyeTV Accounts
Could not get guide data
How do I use My EyeTV with the iPhone?
How do I find my Mac using EyeTV for iPhone?
How do I use EyeTV for iPhone?
Knowledgebase article about an alternative to My EyeTV:
How can I view my iPhone Access recordings remotely from outside my home network?
You may also want to use this general resource about how to access your home network from elsewhere in the world:
24 Sep 2009 05:29 PM
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