EyeTV for iPhone / Live3G Troubleshooting

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	EyeTV for iPhone / Live3G Troubleshooting

Solution If you have a specific problem with EyeTV for iPhone or Live3G, check to see if your issue is covered by the following articles:

In Your Local Network:

In general, no further configuration should be necessary when using EyeTV for iPhone or Live3G in your local network.

No EyeTV found on the network
Using EyeTV for iPhone with the Mac OS X Firewall
Could not get guide data
Improve Wi-Fi performance by disabling Bluetooth

From Outside Your Local Network:

When outside your local network, the free My EyeTV service can automatically connect the EyeTV app to your Mac back home, as long as your internet router supports UPnP or NAT-PMP protocols (the same protocols used by Apple’s “Back to My Mac” feature.) If your router does not support those protocols, you will need to manually configure it to forward port 2170.

Router Incompatible / Automatic Configuration of Router Failed
Double NAT

How do I use EyeTV for iPhone?
TV Guide and My EyeTV Accounts

Documentation & Setup:

How do I use My EyeTV with the iPhone?
Accessing EyeTV via a web browser
How do I find my Mac using EyeTV for iPhone?

If none of these articles help, then please contact Elgato Technical Support for further troubleshooting.

You can visit http://support.elgato.com to report your problem. Please let Elgato Technical Support know that you tried the steps in this article (#3670).

We would also like you to send us more information about your Mac:

1) Choose About This Mac from the Apple Menu.
2) Press the More Info... button to start the System Profiler application
3) Select Save As... from the File Menu
4) Save the report as System Profiler 4.0 (XML) format
5) Attach this file to your support ticket

Article Details

Article ID:

3670

Created On:

08 Oct 2009 06:35 PM