Status Message: Where is my EyeTV Netstream?

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	Status Message: Where is my EyeTV Netstream?

Solution Network problems with EyeTV Netstream DTT or EyeTV Netstream SAT are an unusual event.

There are a few reasons why EyeTV can't find your EyeTV Netstream on the network:

1) EyeTV Netstream needs to be connected to your network using Ethernet.

Solution: EyeTV Netstream does not have wireless connectivity - it needs to connect to your network using an Ethernet cable.

If you have a router or switch with Ethernet ports, then that would be a great place to connect EyeTV Netstream.

EyeTV Netstream needs to be on the same network subnet as the computers that will connect to it.

2) The EyeTV software may need to be updated.

Solution: While EyeTV is running, visit the EyeTV Menu, and select Check For Updates. That will allow you to download the latest EyeTV software, which may help with your problem.

EyeTV 3.3.3 software (or later) is recommended when using EyeTV Netstream.

3) Your Mac may need to be restarted.

Solution: Visit the Apple Menu, and select Restart...

That will allow EyeTV to re-establish all processes associated with EyeTV Netstream, and can help get things working if problems happen right after you've installed EyeTV 3.3.3.

4) You can look for EyeTV as a Bonjour service.

Solution: To check to see if EyeTV Netstream is transmitting on your network, you can also use a web browser like Camino or Safari. They can detect Bonjour (automatic networking) services, and EyeTV uses that to connect to EyeTV Netstream.

In Safari, visit the Safari Menu, and select Preferences. In the Bookmarks section, select Include Bonjour under the Collections category.

Next, visit the Bookmarks Menu, and select Show all Bookmarks. Look in the Collections section for Bonjour, and see if your EyeTV Netstream is available.

If it is listed, then you'll know that EyeTV is properly transmitting content as a Bonjour service.

If you select your EyeTV Netstream via your web browser, you will see an configuration interface. This article has more information about that:

How do I configure EyeTV Netstream DTT using a web browser?

5) You may need to reset your EyeTV Netstream

Solution: Perform a "hard reset" of your device as follows:

1) Unplug the power cable from the EyeTV Netstream.
2) Using a paper clip, press the Reset button on the back of the unit and hold it down.
3) While holding the Reset button, plug in the power cable.
4. Hold the Reset button until the LED blinks green.
5) Release Reset button

The device will now use the default factory firmware and settings.

6) Your Firewall may need to be adjusted.

Solution: Visit the Security section of Mac OS X System Preferences, and select Firewall. Add EyeTV, so it has Allow Incoming Connections selected.

Under OS X 10.6, the Firewall setup should look like this:

EyeTV Netstream uses these various ports to connect. If you have another software or hardware based router, make sure these ports are open:

Windows & OS X:
TCP 80 (HTTP)
TCP 10001 & 10002 (and the next ports 10003, 10004, etc. if more Netstream devices are used; these ports are used to stream the video to EyeTV & TerraTec Home Cinema)

Windows only:
UDP 1900 (UPnP discovery)

Windows Media Center only:
UDP 8300 to 8304
UDP 5001 to 5005 (dynamic redirection of the ports above by Windows)

OS X only (Bonjour service):
TCP 5297
TCP & UDP 5298
UDP 5353

At a test, you can try things with your OS X Firewall off.

7) You need to test if the network interface of the EyeTV Netstream device is working properly

Solution: If the steps above didn't help you to find your EyeTV Netstream device, please do the following test:

1. Quit the EyeTV and Safari software
2. Disable all network connections of your Mac: unplug the Ethernet cable from your Mac and deactivate your AirPort and FireWire connections in the Network section of the OS X System Preferences (but do NOT deactivate your Ethernet connection or change its configuration).
3. Disable the OS X firewall (there is no risk as your Mac isn't connected to the Internet during the test)
4. Plug your EyeTV Netstream device directly to your Mac using an Ethernet cable (this one doesn't need to be a cross-over cable, use the one delivered with your product).
5. Unplug and replug your EyeTV Netstream from its power adapter and wait until the EyeTV Netstream LED indicates that the device is ready to work (the LED should be green after 1 or 2 mn).
6. Launch Safari, and visit the Bookmarks Menu, and select Show all Bookmarks. Look in the Collections section for Bonjour, and see if your EyeTV Netstream is available.
7. Launch EyeTV, and start the EyeTV Setup Assistant from the Help menu.
8. Go to the EyeTV Netstream detection dialog. Is EyeTV Netstream now detected by EyeTV?

If steps 6 and 8 are not successful, then please contact Elgato Technical Support (see below)

If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.

You can visit http://support.elgato.com to report your problem. Please let Elgato Technical Support know that you tried the steps in this article (#3783).

We would also like you to send us more information about your Mac:

1) Choose About This Mac from the Apple Menu.
2) Press the More Info... button to start the System Profiler application
3) Select Save As... from the File Menu
4) Save the report as System Profiler 4.0 (XML) format
5) Attach this file to your support ticket

Article Details

Article ID:

3785

Created On:

26 Mar 2010 06:20 PM

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