Support Center » Knowledgebase » TitanTV service in EyeTV 2 and EyeTV 3 ends Dec. 31st, 2010
 TitanTV service in EyeTV 2 and EyeTV 3 ends Dec. 31st, 2010
Solution TitanTV service in EyeTV will be ending as of the end of the year.

December 31, 2010 will be the last day that EyeTV 2 or EyeTV 3 users can use TitanTV data inside of the EyeTV application, to create the color coded Program Guide.

This transition is coming 2 full years after we first announced the change from TitanTV to TV Guide, and we were able to extend that transition until now.

In the past, we told users that the transition would happen in 2010 at the latest.  See this article for more details:

http://support.elgato.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=3270


Using TitanTV.com with EyeTV


Using the TitanTV.com site in a browser should still work - you should be able to click on programs and download the schedules one at at time, like before.

TitanTV Remote Scheduling should also work as it does now.  You can enter your TitanTV login information at the bottom of the Guide section of the EyeTV Preferences.


Upgrading from EyeTV 2 to EyeTV 3


If you are using EyeTV 2, then when TitanTV service ends, TV Guide data will not be available.

EyeTV 3.1 and above is needed to download use TV Guide data, and to use the new features it enables, like Smart Series Guides.

All EyeTV 2 users are encouraged to upgrade to EyeTV 3 - our Online Store offers a special discounted price for that. 

Purchase the discounted EyeTV 3 Upgrade Version, and then during the EyeTV Setup Assistant you should enter both your older EyeTV 2 key, and the newer EyeTV 3 key that we will send you. 


Transferring from TitanTV to TV Guide


To sign up for a TV Guide account, please run the EyeTV Setup Assistant, and  create your TV Guide account when prompted.



Ideally, you should use the Auto Tune function again - at the end, you will be able to download your new Channel Lineup for your zip code or postal code.

This process will clear your older TitanTV guide database, and the download of the new TV Guide data will begin. To take advantage of the new Smart Series Guide feature, wait for the download to complete.

One year of EPG service is included for new and all existing EyeTV 3 users in the United States and Canada. After that, an additional year of service is available for US$ 19.95.


Managing Unused TV Guide Accounts


If you're already an EyeTV 3 user, and you signed up for a TV Guide account over a year ago, but never used it, then the first free year may already have expired.

You can purchase the TV Guide Data Service Renewal For the EyeTV Program Guide from our Online Store, to active your account again.

You can also contact Elgato Support via http://tickets.kb.elgato.com, if you feel your case has special circumstances that we should consider.


ATSC and XMLTV Guides


EyeTV 3 allows users to capture guide data from some TV signals, like Digital TV over antenna (ATSC).

1) Open the EyeTV Programs window
2) Make sure that each channel in your EyeTV Programs window is set to use ATSC as the EPG
3) Switch to the Program Guide section of the EyeTV Programs window
4) Use the Action menu at the top left of the window (a small icon that looks like a gear or wheel), to select Update ATSC Program Guide

Interested users can also use XMLTV services with EyeTV:

1) Acquire the XMLTV file from your guide service of choice.  Often, that file may have a fee or paid subscription associated with it.
2) Drag the XML file to the EyeTV icon on the Dock,
3) Make sure that each channel in your EyeTV Programs window is set to use XMLTV as the EPG

You will have to manually update the ATSC or XMLTV guides - EyeTV can't do it automatically for you.



Article Details
Article ID: 4055
Created On: 27 Dec 2010 07:50 PM

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