The "Encrypted" error can appear when Tivizen receives encrypted Pay TV content.
Please try the following steps to see if they help with this issue:
The channel may be encrypted, and can't be received
Solution: The Tivizen doesn't have the option of using a CAM. Therefore, no encrypted channels can be received.
The Tivizen software may need to be reset
Solution: Quit the Tivizen software, then open it again.
Scan for channels again
Solution: Visit the
Settings section in the Tivizen software. Then, select Channels >
Scan Channels. Confirm your country, and press the Scan button to scan
for channels. This will let you acquire the correct channel list
If you believe that the channel you are trying to receive is available unencrypted, and none of these steps help, then please contact Elgato Technical Support for further troubleshooting.
Visit http://support.elgato.com to report your problem. Please let us know that you tried the steps in this article.
