Support Center » Knowledgebase » Tivizen Status Message: This channel is currently not available
 Tivizen Status Message: This channel is currently not available
Solution The "This Channel is Not Available" error can happen when Tivizen's list of available channels does not match the channels currently being broadcast.

For example, if you Auto Tune for digital TV in one city, and then visit another city, then some channels may not be available. Another example is when your video provider removes a channel from service, either temporarily or permanently.

Please try the following steps to see if they help with this issue:


Scan for channels again


Solution: Visit the Settings section in the Tivizen software. Then, select Channels > Scan Channels. Confirm your country, and press the Scan button to scan for channels. This will let you acquire the correct channel list.


The Tivizen software's multitasking state may need to be reset


Solution: Quit the Tivizen software. Then, clear the Tivizen app's  saved multitasking state by following these steps:

1) Double-click the Home button to load recently used apps.
2) Select the Tivizen app by tapping and holding on the app icon until the red minus sign appears
3) Tap the red minus to quit Tivizen and clear its saved state.  This also removes Tivizen from recently used apps.
4) Press the Home button to return to recently used apps.  Then press the Home button again to return to the Home screen.
5) Locate Tivizen and open it to see if the issue is resolved.

For more information about iOS 4 and multitasking, review this article on Apple's web site:

http://support.apple.com/kb/HT4211


The Tivizen software may need to be updated


Solution: Open the App Store to see if there is an update. If there is, install the update, then reopen Tivizen.


The Tivizen hardware may need to be reset


Solution: Unplug the Tivizen hardware from the USB cable and power it off. Wait a few seconds, and then power the device back on.




If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.

Visit http://support.elgato.com to report your problem. Please let us know that you tried the steps in this article.



Article Details
Article ID: 4146
Created On: 18 Apr 2011 11:27 PM

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