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 iOS Status Message: No Content
Solution


Dyle™ EyeTV Mobile users - Click here for assistance




The "No Content" error can happen when the list of available channels does not match the channels currently being broadcast.

For example, if you Auto Tune or Scan for digital TV in one city, and then visit another city, then some channels may not be available. Another example is when your video provider removes a channel from service, either temporarily or permanently.

Please try the following steps to see if they help with this issue:


Scan or Auto Tune for channels again


Solution:  You can find channels again, using the following methods.

1)  If you are receiving video from EyeTV on your Mac:

Open the EyeTV Programs window. Visit the Channels section, and select your Service at the bottom of the window. Then, press the Auto Tune button to scan for channels. This will let you acquire the correct channel list.

2)  If you are receiving video from Tivizen:  

Visit the Settings section in the software. Then, select Channels > Scan Channels. Confirm your country, and press the Scan button to scan for channels. This will let you acquire the correct channel list.


The software's multitasking state may need to be reset


Solution: Quit the iOS app. Then, clear the app's saved multitasking state by following these steps:

1) Double-click the Home button to load recently used apps.
2) Select the app by tapping and holding on the app icon until the red minus sign appears
3) Tap the red minus to quit the app and clear its saved state.  This also removes the app from recently used apps.
4) Press the Home button to return to recently used apps.  Then press the Home button again to return to the Home screen.
5) Locate the app and open it to see if the issue is resolved.

For more information about iOS 4 and multitasking, review this article on Apple's web site:

http://support.apple.com/kb/HT4211


The software may need to be updated


Solution: Open the App Store to see if there is an update. If there is, install the update, then reopen the app.


The hardware may need to be reset


Solution: Unplug the hardware from the USB cable and power it off. Wait a few seconds, and then power the device back on.




If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.

Visit http://support.elgato.com to report your problem. Please let us know that you tried the steps in this article.



Article Details
Article ID: 4160
Created On: 26 Apr 2011 10:38 PM

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