Support Center » Knowledgebase » iOS Status Message: Encrypted
 iOS Status Message: Encrypted
Solution


Dyle™ EyeTV Mobile users - Click here for assistance





The "Encrypted" error can appear when  encrypted Pay TV content is received.

Please try the following steps to see if they help with this issue:


The channel may be encrypted, and can't be received


Solution: This product doesn't have the option of using a CAM.  Therefore, no encrypted channels can be received.


The software may need to be reset


Solution: Quit the software, then open it again.


Scan or Auto Tune for channels again


Solution:  You can find channels again, using the following methods.

1)  If you are receiving video from EyeTV on your Mac:

Open the EyeTV Programs window. Visit the Channels section, and select your Service at the bottom of the window. Then, press the Auto Tune button to scan for channels. This will let you acquire the correct channel list.

2)  If you are receiving video from Tivizen:  

Visit the Settings section in the software. Then, select Channels > Scan Channels. Confirm your country, and press the Scan button to scan for channels. This will let you acquire the correct channel list.




If you believe that the channel you are trying to receive is available unencrypted, and none of these steps help, then please contact Elgato Technical Support for further troubleshooting.

Visit http://support.elgato.com to report your problem. Please let us know that you tried the steps in this article.



Article Details
Article ID: 4161
Created On: 26 Apr 2011 10:40 PM

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