Support Center » Knowledgebase » Status Messages » Status message: Where is my Tivizen? (EyeTV)
 Status message: Where is my Tivizen? (EyeTV)
Solution Network problems with Tivizen are an unusual event.

There are a few reasons why EyeTV can't find your Tivizen device on the network:



1) The EyeTV software may need to be updated.

Solution: While EyeTV is running, visit the EyeTV Menu, and select Check For Updates. That will allow you to download the latest EyeTV software, which may help with your problem.

EyeTV 3.5.3 software (or later) is recommended when using Tivizen.



2) Your Mac may need to be restarted.

Solution: Visit the Apple Menu, and select Restart...

That will allow EyeTV to re-establish all processes associated with Tivizen, and can help get things working if problems happen right after you've installed EyeTV.



3) You may need to reset your Tivizen

Solution: Perform a reset of your device as described in this knowledge base article: How do I reset Tivizen to factory settings?



The additional steps below may be useful only depending on the network mode used by Tivizen

As of EyeTV 3.5.3, the Tivizen device can be used in 3 different network modes:

Hotspot mode: This is the default mode present since the first of Tivizen. Tivizen creates its own hotspot that your iOS device or Mac/PC directly connects to.

Home network mode: Tivizen connects to your existing Wi-Fi network rather than creating its own hotspot.

USB mode:  Tivizen is connected via USB to your Mac or PC and can be used as a USB TV tuner. Note that Tivizen works by creating a USB Network interface, much like a USB Ethernet adapter.

For more information about the different network modes and how to set them, read the EyeTV 3.5.3 Read Me file available on our Documentation page or go to this article : How to set Tivizen's network mode? (EyeTV)

This step applies only to Tivizen devices used in default hotspot mode.

4) You may need to need to set a network password to avoid the Tivizen hotspot being locked by Windows computers or Wi-Fi clients

Solution: First, shutdown all Windows computers and Wi-Fi clients (e.g. iOS devices) that have Wi-Fi access and may have locked the Tivizen hotspot. Then process as described below:
  1. Go to Preferences > Devices > Tivizen > Network
  2. Click Wi-Fi Security...
  3. In the Wi-Fi Security dialog, choose the desired security mode (WEP or WPA)
  4. Enter the Password and confirm it in the Verify field
  5. Confirm the changes 
You now need to reconnect manually to your Tivizen as described below:
  1. Go to System Preferences > Network and highlight the connected Wi-Fi device in the left panel
  2. In the right panel, click the pop-up menu near Network Name: and choose Join Other Network…
  3. In the window that appears, click the Show Networks button
  4. Select your Tivizen hotspot, enter the Password and click the Join button
  5. Go to EyeTV and wait until Tivizen reappears (you can check in Preferences > Devices > Info)
Note: In case you need to re-enter your network password and you can't remember it, you will need to reset your device to factory defaults. See step 3 for info.



This step applies only to Tivizen devices used in home network mode.

5) You may need to add the MAC address of your Tivizen device to the list of devices authorized to connect to your home network

Solution: You may have configured your Wi-Fi router to allow only devices which MAC addresses are known to access your Wi-fi network. If this is the case, you need to add the MAC address of your Tivizen device to the list of authorized devices.

To display the MAC address of your Tivizen device, go to Preferences > Devices > Tivizen > Info. The MAC address is the value of Device ID.



This step applies only to Tivizen devices used in home network mode.

6) Your Wi-Fi network may not be compatible with Tivizen

Solution: Enterprise WPA2 Wi-Fi networks with certificates, i.e. networks supporting EAP authentication methods using RADIUS servers and preshared key (PSK), are not compatible with Tivizen. You will need to use another Wi-Fi network.

This step applies only to Tivizen devices used in hotspot or home network mode.

7) You may need to unplug your Tivizen from the USB port of your Mac or PC

Solution: If you previously chose you use Tivizen in USB mode and your Tivizen is currently plugged to the USB port of a Mac or a PC, the Wi-Fi network of the Tivizen is not available. You must unplug the Tivizen from the USB port and wait (about 1 minute) that Tivizen starts its own network or connects to your home network.



This step applies only to Tivizen devices used in USB mode.

8) You can only connect one Tivizen device to your Mac in USB mode

Solution: only one Tivizen device is supported in USB mode. If you have several Tivizen devices, be sure to only connect one to your Mac via USB when using USB mode. 



If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.

You can visit http://support.elgato.com to report your problem. Please let Elgato Technical Support know that you tried the steps in this article.

We would also like you to send us more information about your Mac:

1) Choose About This Mac from the Apple Menu.
2) Press the More Info... button to start the System Profiler application
3) Select Save As... from the File Menu
4) Save the report as System Profiler 4.0 (XML) format
5) Attach this file to your support ticket



Article Details
Article ID: 4202
Created On: 12 Jul 2011 01:03 PM

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