This error can happen for a few different reasons, most of them
relating to problems getting video from the source to the EyeTV
Here are some basic troubleshooting steps that you should try first:
1) EyeTV software is set for the wrong video input.
Solution: In the Controls Menu in EyeTV, choose the input that you want to use. For example, Component Input uses the red, green and blue video cable connections.
2) EyeTV hardware is not properly connected to the video source.
Solution: Check all cables that are connected to EyeTV, making sure that they are
firmly attached to the EyeTV hardware, and to the source.
3) If your video source is also using HDMI, then that cable may need to be removed.
Solution: Many cable boxes and satellite receivers will turn off their analog outputs, if HDMI is in use.
If you have an HDMI cable connecting your cable box or satellite receiver to a standard TV, and Component cables connecting the cable box or satellite receiver to EyeTV HD, then try removing the HDMI cable from the TV and cable box or satellite receiver.
That adjustment may allow the Component connection to EyeTV HD to work as expected.
4) Video source may need to be set to 1080i output
Solution: EyeTV HD
cannot receive 1080p input. Make sure your cable box or satellite
receiver is outputting 1080i or 720p video (or a lesser resolution).
If these basic troubleshooting steps did not help, then please try the additional steps listed on the next page.