Support Center » Knowledgebase » All Topics » Troubleshooting » Status Messages » Status Message: No Signal - EyeTV HD (Part 2)
 Status Message: No Signal - EyeTV HD (Part 2)
Solution This error can happen for a few different reasons, most of them relating to problems getting video from the source to the EyeTV software.

If the basic troubleshooting steps on this page did not help, then please try these additional steps:



 
5) The EyeTV software may need to be reset.

Solution: Quit the EyeTV software, and then restart it.






6) The EyeTV hardware may need to be reset.

Solution: Unplug the EyeTV hardware from the Mac, power source, and video source. Wait a minute, and then attach everything again.






7) The connection between the EyeTV device and the Mac may be damaged or defective.

Solution: Try another USB cable. Try another port on your Mac, and also restart your Mac.




8) EyeTV software may be damaged or defective.

Solution: EyeTV Preference files or the actual EyeTV application may be corrupted in some way. Move the EyeTV application to the trash, and install it again.

You should also try to erase the four EyeTV Preference files, using the EyeTV Reporter application.

If you erase the EyeTV Preference files, then any activation key you may have will need to be re-entered. Don’t erase the preference files unless you have the activation key in hand.

You can download and find instructions for EyeTV Reporter here:

How do I use the EyeTV Reporter utility?

After you erase them and restart EyeTV, then you’ll have to run the Setup Assistant again.




9) Video source may need to be reset

Solution: Unplug your video source box from the power outlet, wait a minute, and then plug it back in.




10) Video source cables are damaged or defective.

Solution: Replace your video cables with a new set, to ensure that a complete signal is being transmitted.




11) EyeTV hardware has a damaged or defective video input.

Solution: If the video problem exists with a certain source, try connecting another source to EyeTV that uses the same input.

For example, if a VCR is not sending video when using the component, composite or S-Video cables, then try a DVD player with component, composite or S-Video cables.

If the second source has the same problem, then it's possible that the EyeTV unit has a hardware problem with the video input.




If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.

You can visit http://support.elgato.com to report your problem. Please let us know that you tried the steps in this article.

We would also like you to send us more information about your Mac and its setup.

Only do this after you make a Support Ticket.

We have a special utility, called EyeTV Reporter, that can help you with this.  You can download it here:

http://support.elgato.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=3794

In the Advanced section, we would like you to select items A-F, then press Next.

After you send us the information, please respond to your Support Ticket, and let us know that they were uploaded.



Article Details
Article ID: 4399
Created On: 06 Apr 2012 07:17 PM

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