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EyeTV 3.5.5 may crash if you have an older version of 3ivx installed
EyeTV 3.5.5 may crash if you have an older version of 3ivx installed
Solution
A few
EyeTV 3.5.5
(build 6847) users have noticed crashing upon launching the application.
The common element is that they all have an older version of
3ivx
installed
.
3ivx
is a
QuickTime
component that's involved in
MPEG-4
playback.
You can find out what
QuickTime
components you have by visiting your
Hard Drive/Library/QuickTime
folder.
Open your
Hard Drive
, and find the
Library
folder. In this example, our hard drive is named
"Elgato"
, but yours may be named
"Macintosh HD"
, or something else that you chose:
Open your
Library
folder, and find the
QuickTime
folder:
Open your
QuickTime
folder, and look at your
QuickTime
components:
The list of
QuickTime
components will vary from
Mac
to
Mac
, depending on what
Applications
are installed.
If any of your
QuickTime
components mention
3ivx
, then they can lead to this problem.
The problematic file may be called
3ivxVideoCodec.component
.
Immediate Solution
We are currently investigating the cause of this crash, but for now, you can update
3ivx
to
5.0.4
, to resolve the problem.
http://www.3ivx.com/download/macos.html
Alternatively, you can uninstall
3ivx
altogether -
EyeTV
doesn't need it at all to function.
Remove all
3ivx
components, including called
3ivxVideoCodec.component
, from the
Hard Drive/Library/QuickTime
folder.
Restart your Mac, and that should effectively uninstall
3ivx
.
Future EyeTV Update
Thank you for your patience while we further improve
EyeTV
, so this unusual problem will be avoided in the future.
There should be a newer build of
EyeTV 3.5.5
soon to resolve this problem.
Article Details
Article ID:
4547
Created On:
06 Jul 2012 09:22 PM
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