Program guide information in
European countries is no longer available
through the
tvtv service after
February 28, 2013.
To continue using
enhanced EPG data in European countries, please update to
EyeTV 3.6 and
transfer your
tvtv subscription to
My EyeTV.
EyeTV 3.6 is a free update for existing
EyeTV 3 users, but a paid, discounted upgrade for
EyeTV 2 users.
EyeTV 2 Customers:EyeTV 2 activation keys will not work with
EyeTV 3. You will need a new
EyeTV 3 activation key.
Existing
EyeTV 2 customers can purchase an
EyeTV 3 activation key at a discount - see this page for more information:
http://www.elgato.com/elgato/int/promotions/eyetv3upgrade.en.html
EyeTV 3 Customers:
If you already own EyeTV 3, you can download a free update to EyeTV 3.6 from this page:
http://www.elgato.com/elgato/int/mainmenu/support/Update-Start/Update-EyeTV-3
Which Program Guide is used in what country?
TV Guide is a
Program Guide (EPG) service only used in the
United States and
Canada.
Gracenote (formerly
tvtv) is a
Program Guide (EPG) service only used in
Europe.
IceTV is a
Program Guide (EPG) service only used in
Australia.
The transition from
tvtv to
Gracenote only applies to
EyeTV users in some
European countries.
EyeTV users in the
US and
Canada will still use the
TV Guide service, which is not changing at all during this period.
Make sure the correct Program Guide is selected in the
EyeTV menu > Preferences > Guide window, in
EyeTV.
tvtv Account Transfer Email
On
February 18, 2013, you should have received an email from
Gracenote, via
noreply@tvtv-services.com, with a unique link to transfer your
tvtv subscription to
Elgato’s My EyeTV service.
Transferring your account is free-of-charge and will allow you to use more detailed EPG information for more channels within the EyeTV software. Your eligibility for this service will be extended for three months past your current tvtv expiration date.Click the link in this mail to log in to
My EyeTV to transfer your subscription.
To honor your privacy,
Elgato cannot access the
tvtv database and relies on the unique link sent by
Gracenote to transfer your subscription. If your
tvtv subscription expires after
February 28, 2013, and you have not received a link to transfer your account, please contact
Gracenote at
mail@support.tvtv.co.uk or
+49 (0) 180 5 00 42 76 (
9:00 to 18:00; Fees apply and may vary for calls from mobile and abroad.
Landline Germany: 0,14 EUR per minute. For rate information, please contact your local provider).
My EyeTV Account Login
Once you click on the link from
Gracenote, via
noreply@tvtv-services.com, you will need to login to
My EyeTV.
Use your
My EyeTV account username and password to log into
My EyeTV - do not use your older,
tvtv credentials.
If you did not yet receive this email, then please check your email spam
folders, both the local one and on the web mail website of your
email provider. Open the email you received from
Gracenote, via
noreply@tvtv-services.com. Click on the
unique link to transfer your
tvtv subscription to
Elgato’s My EyeTV
service.
When prompted, press the
Transfer Subscription button to fully transfer your
tvtv account to
Gracenote.
After your press the
Transfer Subscription button, the process will be complete.
If you still need to download EyeTV 3.6, you can do so via the Update Now button.
My EyeTV Account Management - Forgotten Password
If you forgot your password to your My EyeTV account, please click here:
Then, carefully check your regular and spam mailboxes for email from
eyetvws@services2.elgato.com or
eyetvws@services2.eyetv.com.
My EyeTV Account Management - Creating a New Account
If you do not yet have a
My EyeTV login, please
create a new account free-of-charge.
https://my.eyetv.com/signup
Then, carefully check your regular and spam mailboxes for email from
eyetvws@services2.elgato.com or
eyetvws@services2.eyetv.com.
This email from
Elgato will include a link that you can use to activate your
My EyeTV account.
After you have logged into your
My EyeTV Account, open the email you received from
Gracenote, via
noreply@tvtv-services.com. Click on the
unique link to transfer your
tvtv subscription to
Elgato’s My EyeTV
service.
When prompted, press the
Transfer Subscription button to fully transfer your
tvtv account to
Gracenote.
After your press the Transfer Subscription button, the process will be complete.
If you still need to download EyeTV 3.6, you can do so via the Update Now button.
Sign Up For Gracenote without email from tvtv
If you did not receive an activation email from Gracenote, via noreply@tvtv-services.com, please establish your account from within the EyeTV 3 software.
Launch EyeTV 3.6, and use the EyeTV 3.6 Setup Assistant to login to My EyeTV (or to create a new My EyeTV account), and activate your new Gracenote account.
tvtv Users: Purchasing a new subscription
If you
have not subscribed to
tvtv or if your
tvtv subscription has expired,
you do not need to transfer your account. You can buy a subscription to
the
Gracenote Data Service for the
EyeTV Program Guide for
€ 19.95 at our online
shop:
http://www.elgato.com/elgato/int/mainmenu/buy.en.html#gracenote
EyeTV 3.6 is needed to use the Gracenote service. This version of EyeTV is Intel only - it does not support PowerPC Macs.
Managing your EyeTV Program Guide subscription
If you have successfully transferred your
tvtv subscription to the
Gracenote Data Service for the
EyeTV Program Guide service, you can enter and review your account data at
any time in the
Guide section of the
Preferences of
EyeTV 3.6 or later.
When you check the
Guide Preferences, your "
Service" might be set to
"None". If that is the case, please switch your option to
"Gracenote", so you will be able to receive data from your new account. It may take a few minutes for your new
Gracenote Data Service for the
EyeTV Program Guide account to become active in the
Guide Preferences.
Manually scheduling a recording
If your Program Guide problem persists, then please contact Elgato Support:
http://tickets.kb.elgato.com
Let us know that you tried the steps in this article, and what the results were.
In the interim, you can manually schedule any recordings you need to make immediately.
To add a manually scheduled program, select the Schedules section, click the New
button at the top of the window and fill in the program’s parameters,
including Title, Episode, Description, Date and Time (When), Duration,
Repeats and what channel or input (Where).
You can also set a
schedule to add its recording to a particular Playlist, and to export to various iTunes formats after recording completes. That will export
to a H.264 format, and add the item to an “EyeTV” playlist in the
iTunes Library
