Please visit our EyeTV Lounge discussion forum, to see if other users have already posted a solution to your problem.

Please check our Knowledgebase (FAQ) to see if your problem is covered there.

You can expect a response from Elgato Systems within 1-3 business days. We apologize for the delay.

---

Recently, a few EyeTV Hybrid (2009 North America) units have had problems connecting to the EyeTV software. There seems to be two primary causes of this issue:

1) The wrong EyeTV software was shipped with the units

2) The units need to be updated by the EyeTV software

The following article can help you get the correct software, and to update the unit (if needed):

My new EyeTV Hybrid (2009 North America) won't connect via USB

We apologize for any inconvenience that this problem may have caused.

---

If you need a version of EyeTV 3 that will launch under Mac OS X Snow Leopard (10.6), use this download link:

http://downloads2.elgato.com/eyetvdownloads/support/eyetv_33_5851.dmg

This download of EyeTV 3 will not work unless you already have a valid activation key for EyeTV 3.

After you download EyeTV 3.3, then you can use the Check for Updates command in the EyeTV menu to get the latest version of EyeTV 3.

If you can't find a solution to your problems in our knowledgebase, you can submit a Ticket by selecting:

Technical Support (English)

Expert technical help with Elgato products, and Product Feedback

North American Customer Service

Purchase help, Activation keys, Returns, Exchanges for the United States and Canada

International Customer Service

Purchase help, Activation keys, Returns, Exchanges for all other countries