EyeTV for iPhone Issue:
(None)
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Networking:
• Mac not visible in the home network
• Mac not visible outside the home network
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Live TV:
• Live TV not available
• Live TV missing audio
• Live TV missing video
• Live TV plays incorrectly
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Recordings:
• Recordings not available
• Recordings missing audio
• Recordings missing video
• Recordings plays incorrectly
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Schedules:
• Schedules not available
• Not able to add/change schedules
• Some schedules missing
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Guide:
• Guide not available
• Guide data incorrect
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Channels
• Channel list not available
• Some channels don't work
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Firewall
• Mac not found unless Firewall is off
• Don't know how to open TCP 2170/UDP 1900
• Other Firewall issue
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Router:
• Router incompatible message
• Don't know how to adjust router
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Back to My EyeTV
• Can't sign up for account
• Account is inactive
• Need to change email or password
• Won't connect to my Mac
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Issue not listed (describe in Message Details field)
EyeTV Issue:
(None)
RMA (Exchange and Return):
• Product needs to be exchanged
• Product needs to be returned for a refund
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Activation key:
• Activation key lost
• Activation key not accepted
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Audio:
• Audio is missing
• Audio does not match source material
-------------
Video:
• Video is missing
• Video has wrong aspect ratio
• Video is low quality (static, pixelated, bad color)
• Video doesn't play smoothly
-------------
Signal:
• No Signal
• Signal Strength/Quality problem
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Scheduling:
• Schedule does not start recording
• Smart Guide does not lead to recording
----------------
Recording:
• 0 Second recordings
• Recording ends before scheduled time
-----------------
Program Guide:
• No Program Guide
• Incorrect Program Guide data
• No Program Guide update
• Guide service sign up problems
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Channels:
• Auto Tune doesn't start
• Auto Tune misses channels
• Incorrect Channel Lineup
• Problem with Clear QAM setup
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Sharing:
• Sharing won't start
• Shared items don't appear
--------------------
Wi-Fi Access:
• Wi-Fi Access won't start
• Wi-Fi Access won't display a web page
• Wi-Fi Access won't play video
---------------------
Application Performance:
• EyeTV won't launch
• EyeTV crashes
• Kernel panic when using EyeTV
• Spinning Rainbow Wheel while using EyeTV
----------------------
Wake, Sleep and Boot:
• EyeTV won't wake from sleep to record
• EyeTV won't boot Mac to record
• Mac won't sleep properly when EyeTV is in use
-----------------------
Connection:
• USB 1.1 error message
• Device Not Initialized
• Device not found by software or System Profiler
• Conflict with other devices
------------------------
Export Issues:
• Exported file has missing content
• Exported file does not play
• Exported file has pixelation or distortion
• Exported file has incorrect aspect ratio
-------------------------
Pay TV Issue:
• CAM not found
• CAM does not authorize channels
--------------------------
Text Issues:
• Closed Captioning or Subtitles won't appear
• Incorrect Subtitles or Closed Captions
• Closed Captions won't export
• Teletext won't appear
---------------------------
Peripherals:
• Remote does not control EyeTV
• IR Blaster does not change channels
• Audio/video cable does not work
----------------------------
Software Update:
• Update process does not complete
• Updated software does not launch
• Updated software has a problem
----------------------------
Setup Issues:
• Problem with antenna input
• Problem with cable input
• Problem with satellite input
• Problem with set top box input
• Problem with game console input
• Problem with other input
• Problem with VCR input
Account Issues:
----------------------------
• Problem signing up for account
• Problem logging into account
----------------------------
Issue not listed (Describe in Message Details field)
Turbo.264 Issue:
(None)
-----------
RMA (Exchange and Return):
• Product needs to be exchanged
• Product needs to be returned for a refund
-----------
Application Performance:
• Turbo.264 won't launch
• Turbo.264 crashes
• Spinning Rainbow Wheel while using Turbo.264
-----------
Connection:
• Device not found by software or System Profiler
• Conflict with other devices
-----------
Export Issues:
• Export does not complete, lists error message
• Exported file has missing content
• Exported file has pixelation or distortion
• Exported file has incorrect aspect ratio
• Exported file does not play
• Exported file has audio problems
• Export process is slow
-----------
Issue not listed (describe in Message Details field)
EyeConnect Issue:
(None)
-----------
RMA (Exchange and Return):
• Product needs to be returned for a refund
-----------
Activation key:
• Activation key lost
• Activation key not accepted
-----------
Network:
• UPnP AV client not found by EyeConnect
• UPnP AV client does not find EyeConnect
• Problems with Firewall
• Not enough bandwidth to send data
• Network connection variable
-----------
Playback:
• Problems playing EyeTV content
• Problems playing video content
• Problems playing audio content
• Problems playing photo content
• Error message during playback
-----------
Issue not listed (describe in Message Details field)
Elgato Video Capture:
(None)
-----------
RMA (Exchange and Return):
• Product needs to be exchanged
• Product needs to be returned for a refund
-----------
Application Performance:
• Video Capture won't launch
• Video Capture crashes
• Spinning Rainbow Wheel while using Video Capture
-----------
Audio:
• Audio is missing
• Audio does not match source material
-------------
Video:
• Video is missing
• Video has wrong aspect ratio
• Video is low quality (static, pixelated, bad color)
• Video doesn't play smoothly
-------------
Recording:
• Recording won't start
• Recording ends too soon
-------------
Connection:
• Device not found by software or System Profiler
• Conflict with other devices
-------------
Post-Recording:
• Problem with trimming (editor)
• Video won't open with QuickTime Player
• Video won't add to iTunes
• Video won't open with iMovie
• Video won't upload to YouTube
------------------
Issue not listed (describe in Message Details field)
Bugs and Crashes:
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Bug Report
Crash Report
Other
