<![CDATA[Windows - Knowledgebase Articles]]> <![CDATA[Elgato Video Capture and Windows 7 N - Please install Microsoft's Media Feature Pack]]> Windows 7 N editions are special versions available for people in the European Economic Area, Croatia, and Switzerland.

Elgato Video Capture cannot be launched under Windows 7 N or Windows 7 KN versions, due to missing components.

If you are using Windows 7 N or Windows 7 KN you need to install Microsoft's Media Feature Pack to get the missing components.

Please use the following link to download the Media Feature Pack:

http://www.microsoft.com/downloads/details.aspx?FamilyID=31017ed3-166a-4c75-b90c-a6cef9b414c4

To find out more about Windows 7 N editions:

http://windows.microsoft.com/en-US/windows7/products/What-is-Windows-7-N-edition
]]> <![CDATA[How do I install drivers under Windows 7?]]> If you connect your Elgato hardware device to your PC, Windows 7 will normally find the drivers for your product automatically and install it. If you experience problems please proceed  as follows

Checking if Driver has been Installed Correctly

How can I check if a driver has been installed correctly

Open “Devices and Printers” from Start menu.

You should see your product with its name and a corresponding icon.

 


 

If the driver was not installed the product will be shown under “Unspecified” with an exclamation mark.

 



In this case right click on the device and choose “Troubleshoot” from the menu

Follow the instructions.

If Windows does not find a driver for you device, please install the driver manually.


Manual Installation of Driver:  Install from CD


If Windows reports problems with the automatic driver installation or your don’t have access to the internet you can also install the drivers manually.

Insert the enclosed EyeTV-CD in your drive and wait until the autostarter application is launched

If the autostarter does not open automatically
  • Open Windows Explorer
  • Go to CD/DVD drive
  • Double-click “Autorun.ex
  • Choose your Elgato hardware device from the list and click “Install driver”.
  •  Follow the instructions.
Manual Installation of Driver:  Install from Downloaded Driver


Download the driver installer for your product from the Elgato website.

Disconnect the device from the computer.

Start the downloaded driver installer and follow the instructions.

Reconnect the device.

Windows will find and install the new driver. ]]>