Tivizen - Knowledgebase Articles

Elgato Tivizen and Android Support

Elgato Tivizen does work with some version of Android.

It only works with an Android app from Elgato.

To find out more about Android support:

https://play.google.com/store/apps/details?id=com.elgato.eyetv.tivizen

Requirements

• Elgato Tivizen
• DTT/DVB-T/TNT/Freeview coverage
• Android device with a dual-core CPU and NEON support (e.g. Tegra3)
• Android 4.0.3 (“Ice Cream Sandwich”) or later

This app has been tested and confirmed to run on the following devices:

Samsung Galaxy Nexus
Samsung Galaxy SII
Samsung Galaxy SIII
Samsung Galaxy Note
Samsung Galaxy Tab 2
HTC One X

See the Google Play store for the latest information about what devices are supported.

https://play.google.com/store/apps/details?id=com.elgato.eyetv.tivizen

Elgato only supports the Elgato Tivizen hardware

Elgato only supports the Elgato Tivizen hardware.

That is a special hardware and software bundle, sold by Elgato.

Other Tivizen hardware units, from manufacturers like Valups and iCube, are not identical to Elgato Tivizen, and are not supported by Elgato in any way.

Elgato Tivizen and iOS

Elgato Tivizen only works with the Tivizen iOS app from Elgato.

If the iOS app does not have this exact logo - white text on a dark grey background - then it will not work with Elgato Tivizen.

Elgato Tivizen does not work with any other apps, from other manufacturers.

Elgato Tivizen and Android

Elgato Tivizen does work with some version of Android. It does work with an Android app from Elgato.

To find out more about Android support:

https://play.google.com/store/apps/details?id=com.elgato.eyetv.tivizen

Requirements

• Elgato Tivizen
• DTT/DVB-T/TNT/Freeview coverage
• Android device with a dual-core CPU and NEON support (e.g. Tegra3)
• Android 4.0.3 (“Ice Cream Sandwich”) or later

This app has been tested and confirmed to run on the following devices: Samsung Galaxy Nexus, Samsung Galaxy SII, Samsung Galaxy SIII, Samsung Galaxy Note, Samsung Galaxy Tab 2 and HTC One X.

See the Google Play store for the latest information about what devices are supported.

Elgato iOS app interface for iPad appears incorrectly in iOS 5.1

Apple released iOS 5.1 on March 7, 2012.

That update did not work perfectly with Elgato iOS apps, when used on an iPad.

The iPad version of the interface did not include the left hand categories bar. For example, the Live TV or Recordings options did not appear on the left side of the iPad display.

This meant that our iOS applications didn't operate as expected, after the update to iOS 5.1:

• It wasn't possible to navigate through the apps normally
• It was likely for users to get stuck in a certain section

Our apps needed to be updated to work properly with iOS 5.1.

UPDATE: March 19, 2012

All of our iOS apps have been updated for use with iOS 5.1, and submitted to Apple.

The following apps have been approved by Apple, and are available via the iOS App Store:

EyeTV Netstream 1.1.1
Tivizen 1.5.1
EyeTV Mobile 1.1.3
HDHomeRun 1.0.2

We thank you for your patience.

How do I update the Tivizen firmware?

The following article can help you update the Tivizen firmware.

The Tivizen 1.4.1 app for iOS requires the use of the latest Tivizen firmware, which may not be installed in the Tivizen at the factory.

The latest version of the Tivizen firmware is 2.1.333.

Updating The Firmware Version With an iOS Device

Follow these steps to update the firmware on your Tivizen using an iOS device.

1) Download the latest build of Tivizen, from the iOS App Store.

2) Turn the Tivizen hardware on, and launch the Tivizen app.

3) Connect your iOS device to the wireless hotspot of the Tivizen.

4) Select Settings in the Tivizen app.

5) Your Tivizen hardware appears under Device – select it.

6) Select Home Network Mode. Your iOS device will inform you via a dialogue box that a firmware update is required.

7) Tap Update to start the firmware update process. It will be transferred from the app to Tivizen hardware. The update only takes a few minutes.

Please Note: You do not have to actually use Tivizen in Home Network Mode . The temporary selection of Home Network Mode will start the firmware update process, and you can revert to Hotspot Mode when done.

Updating The Firmware Version With a Mac

Follow these steps to update the firmware on your Tivizen using a Mac.

1) Download the latest build of EyeTV 3:

http://www.elgato.com/elgato/int/mainmenu/support/Update-Start/Update-EyeTV-3

Copy EyeTV into the Applications folder.

2) Turn Tivizen on. Connect your Mac to the wireless hotspot of the Tivizen.

3) Start EyeTV. If you're using it for the first time, follow the Setup Assistant. Follow the Quick Start Guide for the Tivizen, and enter the Activation Key for EyeTV 3 when you are prompted.

4) After installing EyeTV, go the EyeTV Menu, choose Preferences, and visit the Devices section.

5) Under the Network section, turn on Home Network Mode. EyeTV will now report that a firmware update is required.

Run it and wait until your Tivizen is restarted.

Press OK, and then close the Preferences window without making any further changes.

See this article for more information about how to turn on Home Network Mode using EyeTV:

http://support.elgato.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=4205

Updating The Firmware Version With a PC

Follow these steps to update the firmware on your Tivizen using a PC.

1) Download the latest build of TerraTec Home Cinema (THC) here:

http://thc.elgato.com/download_thc.php

2) Turn Tivizen on. Connect your PC to the wireless hotspot of the Tivizen.

3) If you're using it for the first time, then run the THC installer. Follow the steps of the installation wizard. Follow the Quick Start Guide for the Tivizen, and enter the Activation Key for THC when you are prompted.

4) After installing THC, open the Settings window. In the Options tab, under Installed Devices, your Tivizen should be listed. Choose your Tivizen by highlighting its name, and then press the Settings button:

Select Home Network Mode, and then turn it on. THC will now report that a firmware update is required.

Run it and wait until your Tivizen is restarted.

Close the window without making any further changes.

Some Tivizen 1.4.1 users may see Device Could Not Be Initialized message

Recently, the iOS app for Tivizen was updated to version 1.4.1.

Some users of Tivizen 1.4.1 noticed a Device Could Not Be Initialized message, which prevented them from connecting to their Tivizen hardware.

This issue happened if the Tivizen firmware had not been updated to the latest version.

Tivizen 1.4.2 has been created to solve this problem

Tivizen 1.4.2 has been finalized, and has been approved by Apple.

You can use this link now, to find Tivizen 1.4.2:

http://itunes.apple.com/us/app/tivizen/id424641905?mt=8&ls=1

We apologize for the delay, due to the app posting process.

Tivizen 1.4.2 solves this problem for all Tivizen users. It will run with older firmware versions, and allow you to update the firmware at your convenience.

Tivizen Firmware Updates

If you would like more information about Tivizen firmware:

How do I update the Tivizen Firmware?

Can Tivizen record from the built in EPG?

The integrated EPG (Electronic Program Guide) in the Tivizen iOS app offers you up to 7 days of detailed programme guide data, where available. The amount of EPG data varies by broadcaster.

This EPG data is for viewing, to see what is on now, and to research what is coming on in the future.

It cannot be used to automatically schedule recordings for a future time.

Recordings can only be made starting "now", by pressing the Record button.

Recording can only be stopped by pressing the Record button again.

What format does the Tivizen app record in?

The Tivizen app records in the .eyetv format.

That recording can be synced to a computer via iTunes, and played using EyeTV software, or VLC (http://www.videolan.org).

The .eyetv format is a package (special folder) which contains a MPEG-2 Transport Stream file, and other metadata.

The actual recording will be found in the .eyetv package/folder, and will end in .mpg. Use the .mpg file to play back your recording.

Using Recordings on a Mac

1) Launch iTunes

2) Connect your iOS device to your Mac

3) In the App section, find the File Sharing option, and select Tivizen

4) The Tivizen recordings will appear, and you can copy them to your Mac

5) Play the .eyetv recording using EyeTV software, the free VLC (http://www.videolan.org) application, or any other application that can handle MPEG-2 Transport Stream files.

Using Recordings on a Windows PC

1) Launch iTunes

2) Connect your iOS device to your PC

3) In the App section, find the File Sharing option, and select Tivizen

4) The Tivizen recordings will appear, and you can copy them to your PC

5) Play the .eyetv recording using the free VLC (http://www.videolan.org) application, or any other application that can handle MPEG-2 Transport Stream files.

How to set Tivizen's network mode? (Tivizen app)

As of Tivizen 1.2, the Tivizen device can be used in 3 different network modes:

Hotspot mode: This is the default mode present since the first version of Tivizen. Tivizen creates its own hotspot to which your iOS device or Mac/PC connects to directly.

Home network mode: Tivizen connects to your existing Wi-Fi network rather than creating its own hotspot

USB mode: Tivizen is connected via USB to your Mac or PC and can be used as a USB TV tuner. Note that Tivizen works by creating a USB Network interface, much like a USB Ethernet adapter.

Note: USB mode can be set via Tivizen app but can only be used with a Mac or a PC. To know more about this mode, see How to set Tivizen's network mode? (EyeTV)

1) Setting hotspot mode

As this mode is the default one, nothing must be done to enable it. In case you were using another mode and want to revert to the hotspot mode, just go to Settings > Tivizen xxxxxx Settings and turn off USB mode and Home Network Mode.

Note: If for any reason you cannot access the Tivizen xxxxxx Settings dialog anymore, you may need to reset your Tivizen to factory default to revert to hotspot mode. For resetting the device, see How do I reset Tivizen to factory settings?

2) Setting USB mode

Before enabling USB mode, please disconnect Tivizen from your Mac or PC. Now, connect to Tivizen via its Wi-Fi network and turn on USB Mode box in Settings > Tivizen xxxxxx Settings > USB Mode.

Notes:

USB mode can be set via Tivizen app but can only be used with a Mac or a PC. To know more about this mode, see How to set Tivizen's network mode? (EyeTV)
While USB mode is enabled, when Tivizen is connected via a USB cable to your Mac or PC, it will not be reachable via Wi-Fi.

3) Setting home network mode

To enable Home Network mode, connect to Tivizen via its Wi-Fi network and turn on Home Network Mode box in Settings > Tivizen xxxxxx Settings > Home Network Mode.

Now, scroll to the bottom of the window and select the nearby networks you want to add to the known networks by tapping on the + button in front of its name.

After selecting your nearby network, enter its password (if prompted) and confirm that you want to switch to the chosen network.

Finally, switch the Wi-Fi network of your iOS device away from Tivizen’s own Wi-Fi network to the network you selected above. Tivizen is now available to all your computers and iOS devices in your Wi-Fi network. If your Wi-Fi network is bridged to Ethernet, you can even use Tivizen via that connection. If you are on the road, and Tivizen does not find any of the stored home networks, it will switch into the regular hotspot mode. When you return home and switch on Tivizen, it will automatically join the last used home network.

How to set Tivizen's network mode? (EyeTV)

As of EyeTV 3.5.3, the Tivizen device can be used in 3 different Network Modes:

Hotspot mode: This is the default mode present since the first version of Tivizen. Tivizen creates its own hotspot to which your iOS device or Mac/PC connects to directly.

Home network mode: Tivizen connects to your existing Wi-Fi network rather than creating its own hotspot

USB mode: Tivizen is connected via USB to your Mac or PC and can be used as a USB TV tuner. Note that Tivizen works by creating a USB Network interface, much like a USB Ethernet adapter.

Setting Hotspot Mode

As this mode is the default one, nothing must be done to enable it. In case you were using another mode and want to revert to the hotspot mode, just uncheck USB Mode and Home Network Mode in EyeTV's Preferences > Devices > Network settings. The device will then reboot and you have to make sure that your Mac reconnects to the Tivizen's own Wi-Fi network. Then it will take some time until EyeTV reconnects to the Tivizen and opens the player window again.

Note: If for any reason you cannot access the settings of the Network dialog anymore, you may need to reset your Tivizen to factory default to revert to Hotspot Mode. For resetting the device, see How do I reset Tivizen to factory settings?

Setting USB Mode

Before enabling USB mode, please disconnect Tivizen from your Mac or PC. Now, connect to Tivizen via its Wi-Fi network. Check the USB Mode box in EyeTV’s Preferences > Devices > Tivizen > Network settings:

Now connect the USB cable. The first time you enable USB mode, your Mac will show this dialog:

Confirm the new USB network interface and click Apply, then close Network preferences. Wait about 30 seconds. Your Tivizen device is now ready to be used as a USB TV tuner with EyeTV for Mac (or THC for Windows.)

Note: While USB mode is enabled, when Tivizen is connected via a USB cable to your Mac or PC, it will not be reachable via Wi-Fi.

If the above dialog does not appear, you may have to add the Tivizen USB network interface manually by clicking the + button in the lower left corner, selecting the interface that begins with Tivizen Mobile TV USB, and click Apply.

Setting Home Network Mode

To enable Home Network Mode, connect to Tivizen via its Wi-Fi network. Check the Home Network Mode box in EyeTV's Preferences > Devices > Tivizen > Network settings:

Now, select the Configure... button, then add your Wi-Fi network from the popup menu.

After selecting your nearby network, enter its password (if prompted) and confirm that you want to switch to the chosen network.

Note: if you want to use a network with invisible SSID, you will need to select Other... instead of the name of a network and then enter the Name (SSID) of the network:

Finally, switch the Wi-Fi network of your computer away from Tivizen’s own Wi-Fi network to the network you selected above. Tivizen is now available to all your computers and iOS devices in your Wi-Fi network. If your Wi-Fi network is bridged to Ethernet, you can even use Tivizen via that connection. If you are on the road, and Tivizen does not find any of the stored home networks, it will switch into the regular hotspot mode. When you return home and switch on Tivizen, it will automatically join the last used home network.

When using Home Network Mode, you will need to have a DHCP server on your network, so Tivizen can be assigned an IP address. You cannot use a Manual IP address in this mode.

Status message: Where is my Tivizen? (Tivizen app)

Network problems with Tivizen are an unusual event.

There are a few reasons why the Tivizen app can't find your Tivizen device on the network:

1) The the Tivizen app may need to be updated.

Solution: Check in the iTunes apps section or in App Store if there is a new version of the Tivizen app available.

2) Your iOS device may need to be restarted.

Solution: Press the Power button of your iOS device and slide the arrow to power off the device. Press the Power button to restart the device.

3) You may need to reset your Tivizen

Solution: Perform a reset of your device as described in this FAQ: How do I reset Tivizen to factory settings?

The additional steps below may be useful only depending on the network mode used by Tivizen

As of Tivizen app 1.2, the Tivizen device can be used in 2 different network modes:

Hotspot mode: This is the default mode present since the first version of Tivizen. Tivizen creates its own hotspot that your iOS device or Mac/PC directly connects to.

Home network mode: Tivizen connects to your existing Wi-Fi network rather than creating its own hotspot.

USB mode: Tivizen is connected via USB to your Mac or PC and can be used as a USB TV tuner. Note that Tivizen works by creating a USB Network interface, much like a USB Ethernet adapter.

For more information about the different network modes and how to set them, go to this article : How to set Tivizen's network mode? (Tivizen app)

This step applies only to Tivizen devices used in default hotspot mode.

4) You may need to need to set a network password to avoid the Tivizen hotspot being locked by Windows computers or Wi-Fi clients

Solution: First, shutdown all Windows computers and Wi-Fi clients (except the iOS device you are currently trying to connect to Tivizen) that have Wi-Fi access and may have locked the Tivizen hotspot. Then proceed as described below:

In the Tivizen app, go to Settings > Tivizen xxxxxx Settings > Wi-Fi Security
In the Wi-Fi Security dialog, choose the desired security mode (WEP or WPA)
Enter the Password and press Save
Confirm the changes

You now need to reconnect manually to your Tivizen as described below:

On your home screen, go to Settings > Wi-Fi and tap (blue right angle button) near the connected Wi-Fi network
Tap Forget this Network and confirm leaving this network
Tap Wi-Fi Networks to go back to the Wi-Fi Networks dialog
Select your Tivizen hotspot, enter the Password and tap Join
Go to Tivizen app and wait until Tivizen reappears

Note: In case you need to re-enter your network password and you can't remember it, you will need to reset your device to factory defaults. See step 3 for info.

This step applies only to Tivizen devices used in home network mode.

5) You may need to add the MAC address of your Tivizen device to the list of devices authorized to connect to your home network

Solution: You may have configured your Wi-Fi router to allow only devices whose MAC addresses are known to access your Wi-fi network. If this is the case, you need to add the MAC address of your Tivizen device to the list of authorized devices.

To display the MAC address of your Tivizen device, go to Settings > Tivizen xxxxxx Settings > Info. The MAC address is the value of Wi-Fi Address.

This step applies only to Tivizen devices used in home network mode.

6) Your Wi-Fi network may not be compatible with Tivizen

Solution: Enterprise WPA2 Wi-Fi networks with certificates, i.e. networks supporting EAP authentication methods using RADIUS servers and pre-shared key (PSK), are not compatible with Tivizen. You will need to use another Wi-Fi network.

NOTE: Wi-Fi networks using invisible SSID are not supported by the current version of Tivizen app (1.2). You will need to make your SSID visible in order to use your Wi-Fi network with Tivizen. This problem will be fixed in a future release of the Tivizen app.

This step applies only to Tivizen devices used in hotspot or home network mode.

7) You may need to unplug your Tivizen from the USB port of your Mac or PC

Solution: If you previously chose you use Tivizen in USB mode and your Tivizen is currently plugged to the USB port of a Mac or a PC, the Wi-Fi network of the Tivizen is not available. You must unplug the Tivizen from the USB port and wait (about 1 minute) that Tivizen starts its own network or connects to your home network.

If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.

You can visit http://support.elgato.com to report your problem. Please let Elgato Technical Support know that you tried the steps in this article.

We would also like you to send us more information about your Mac:

1) Choose About This Mac from the Apple Menu.
2) Press the More Info... button to start the System Profiler application
3) Select Save As... from the File Menu
4) Save the report as System Profiler 4.0 (XML) format
5) Attach this file to your support ticket

Status message: Where is my Tivizen? (EyeTV)

Network problems with Tivizen are an unusual event.

There are a few reasons why EyeTV can't find your Tivizen device on the network:

1) The EyeTV software may need to be updated.

Solution: While EyeTV is running, visit the EyeTV Menu, and select Check For Updates. That will allow you to download the latest EyeTV software, which may help with your problem.

EyeTV 3.5.3 software (or later) is recommended when using Tivizen.

2) Your Mac may need to be restarted.

Solution: Visit the Apple Menu, and select Restart...

That will allow EyeTV to re-establish all processes associated with Tivizen, and can help get things working if problems happen right after you've installed EyeTV.

3) You may need to reset your Tivizen

Solution: Perform a reset of your device as described in this knowledge base article: How do I reset Tivizen to factory settings?

The additional steps below may be useful only depending on the network mode used by Tivizen

As of EyeTV 3.5.3, the Tivizen device can be used in 3 different network modes:

Hotspot mode: This is the default mode present since the first of Tivizen. Tivizen creates its own hotspot that your iOS device or Mac/PC directly connects to.

Home network mode: Tivizen connects to your existing Wi-Fi network rather than creating its own hotspot.

USB mode: Tivizen is connected via USB to your Mac or PC and can be used as a USB TV tuner. Note that Tivizen works by creating a USB Network interface, much like a USB Ethernet adapter.

For more information about the different network modes and how to set them, read the EyeTV 3.5.3 Read Me file available on our Documentation page or go to this article : How to set Tivizen's network mode? (EyeTV)

This step applies only to Tivizen devices used in default hotspot mode.

4) You may need to need to set a network password to avoid the Tivizen hotspot being locked by Windows computers or Wi-Fi clients

Solution: First, shutdown all Windows computers and Wi-Fi clients (e.g. iOS devices) that have Wi-Fi access and may have locked the Tivizen hotspot. Then process as described below:

Go to Preferences > Devices > Tivizen > Network
Click Wi-Fi Security...
In the Wi-Fi Security dialog, choose the desired security mode (WEP or WPA)
Enter the Password and confirm it in the Verify field
Confirm the changes

You now need to reconnect manually to your Tivizen as described below:

Go to System Preferences > Network and highlight the connected Wi-Fi device in the left panel
In the right panel, click the pop-up menu near Network Name: and choose Join Other Network…
In the window that appears, click the Show Networks button
Select your Tivizen hotspot, enter the Password and click the Join button
Go to EyeTV and wait until Tivizen reappears (you can check in Preferences > Devices > Info)

Note: In case you need to re-enter your network password and you can't remember it, you will need to reset your device to factory defaults. See step 3 for info.

This step applies only to Tivizen devices used in home network mode.

5) You may need to add the MAC address of your Tivizen device to the list of devices authorized to connect to your home network

Solution: You may have configured your Wi-Fi router to allow only devices which MAC addresses are known to access your Wi-fi network. If this is the case, you need to add the MAC address of your Tivizen device to the list of authorized devices.

To display the MAC address of your Tivizen device, go to Preferences > Devices > Tivizen > Info. The MAC address is the value of Device ID.

This step applies only to Tivizen devices used in USB mode.

8) You can only connect one Tivizen device to your Mac in USB mode

Solution: only one Tivizen device is supported in USB mode. If you have several Tivizen devices, be sure to only connect one to your Mac via USB when using USB mode.

Why does Tivizen's battery not (re)charge?

There could be different reasons why the Tivizen's battery doesn't charge:

Battery Problems

It is possible that there is no battery in Tivizen, the battery is mounted the wrong way, or the battery is defective.

In this case, the battery indicator will blink alternatively green and red when you connect Tivizen to a USB port or charger.

There is no LED switched on or blinking at all when Tivizen is not connected to a USB port or charger.

Check if there is a battery in Tivizen, and check if it is correctly mounted. It is correctly mounted if you can see the "+" and "-" signs and "Li-ion Battery" on the battery.

If the battery is correctly mounted, but the battery indicator is still blinking green and red, it might be defective. Please try the next steps to rule out other common causes of difficulty.

Tivizen needs a full reset

In some rare cases, a reset may be necessary before you can charge your Tivizen device.

To reset your Tivizen device, see How do I reset Tivizen to factory settings?

Tivizen needs to be unplugged

You need to unplug Tivizen from the USB port or charger in order to see the percentage of charge

As long as Tivizen is plugged to a USB port or charger, the battery indicator will stay red.

In order to see the percentage of charge of your Tivizen, you need to regularly unplug the device and have a look at the battery indicator. For more info about the colors of the battery indicator, see What do the LEDs on the Tivizen mean?

To view the exact percentage of charge open the Tivizen app and navigate to Settings -> Battery.

How do I reset Tivizen to factory settings?

These are the steps to reset Tivizen to factory settings.

Simple Reset

Try this reset first if Tivizen does not charge or cannot be switched off anymore.

1) Press the reset hole with a pin or paper clip and release immediately
2) Wait until the device has booted up again

Factory Reset

1) Plug Tivizen into an USB port or a 5V USB power adapter

2) Switch on the device by pressing the power button for 1 second

3) Wait until the device has booted up and the TV Tuner Status LED and the WiFi Status LED have stopped blinking

4) Press and hold the power button

5) Immediately press the reset hole with a paper clip and release again, while continuing to hold the power button

6) The TV Tuner Status LED blinks very fast for approximately one second

7) When the TV Tuner Status LED starts blinking slower release the power button

8) Wait until the device has booted up again and the TV Tuner Status LED has stopped blinking

After these steps, Tivizen will have returned to its initial settings at the time of purchase.

The initializing process turns all settings back to their initial states.

Tivizen for iOS cannot play MPEG-4, H.264 or HDTV video

The Tivizen app for iOS can only play certain types of video.

Formats That Tivizen for iOS Can Play

The Tivizen app for iOS has the ability to play video in MPEG-2, MPEG-4 and H.264 standard definition (SDTV) format.

Many DTT (DVB-T, Freeview) channels are broadcast in the MPEG-2 or H.264 formats.

The use of MPEG-2 or H.264 will vary country by country, so please check with your local broadcasters before purchasing Tivizen.

Formats That Tivizen for iOS Cannot Play

The Tivizen app for iOS cannot play video in high definition (HDTV) format.

If you try to play video in high definition (HDTV) format on your iOS device, directly from the Tivizen hardware , the Tivizen app will not be able to play that video.

Formats That Tivizen Can Play Using EyeTV For The Mac

If you connect your Tivizen hardware directly to your Mac, then EyeTV on your Mac can play MPEG-2, MPEG-4 and H.264 video from the Tivizen hardware, along with HDTV video.

Tivizen Status Message: This channel is currently not available

The "This Channel is Not Available" error can happen when Tivizen's list of available channels does not match the channels currently being broadcast.

For example, if you Auto Tune for digital TV in one city, and then visit another city, then some channels may not be available. Another example is when your video provider removes a channel from service, either temporarily or permanently.

Please try the following steps to see if they help with this issue:

Scan for channels again

Solution: Visit the Settings section in the Tivizen software. Then, select Channels > Scan Channels. Confirm your country, and press the Scan button to scan for channels. This will let you acquire the correct channel list.

The Tivizen software's multitasking state may need to be reset

Solution: Quit the Tivizen software. Then, clear the Tivizen app's saved multitasking state by following these steps:

1) Double-click the Home button to load recently used apps.
2) Select the Tivizen app by tapping and holding on the app icon until the red minus sign appears
3) Tap the red minus to quit Tivizen and clear its saved state. This also removes Tivizen from recently used apps.
4) Press the Home button to return to recently used apps. Then press the Home button again to return to the Home screen.
5) Locate Tivizen and open it to see if the issue is resolved.

For more information about iOS 4 and multitasking, review this article on Apple's web site:

http://support.apple.com/kb/HT4211

The Tivizen software may need to be updated

Solution: Open the App Store to see if there is an update. If there is, install the update, then reopen Tivizen.

The Tivizen hardware may need to be reset

Solution: Unplug the Tivizen hardware from the USB cable and power it off. Wait a few seconds, and then power the device back on.

If none of these steps help, then please contact Elgato Technical Support for further troubleshooting.

Visit http://support.elgato.com to report your problem. Please let us know that you tried the steps in this article.

Tivizen Status Message: Encrypted

The "Encrypted" error can appear when Tivizen receives encrypted Pay TV content.

Please try the following steps to see if they help with this issue:

The channel may be encrypted, and can't be received

Solution: The Tivizen doesn't have the option of using a CAM. Therefore, no encrypted channels can be received.

The Tivizen software may need to be reset

Solution: Quit the Tivizen software, then open it again.

Scan for channels again

If you believe that the channel you are trying to receive is available unencrypted, and none of these steps help, then please contact Elgato Technical Support for further troubleshooting.

Visit http://support.elgato.com to report your problem. Please let us know that you tried the steps in this article.

Tivizen Status Message: No Codec or Unsupported Video Format

The "No Codec" or "Unsupported Video Format" error can happen when Tivizen receives video that it can't play back. A codec is a compression and decompression standard used to prepare the video for use, like MPEG-2.

Tivizen has the ability to play video in MPEG-2 standard definition format. It cannot play H.264.

If you think the channel you are trying to receive should be broadcasting in MPEG-2 standard definition, please try the following steps:

The Tivizen software may need to be reset

Solution: Quit the Tivizen software, then open it again.

The Tivizen software may need to be updated

Solution: Open the App Store to see if there is an update. If there is, install the update, then reopen Tivizen.

Scan for channels again

One or more channels may be using a new or unsupported codec

Solution: Visit other channels, and find out which ones have the error message. Please note the names and frequencies of the problematic channels, as Elgato Technical Support will need to know them to fully diagnose the problem.

If you believe that the channel you are trying to receive is broadcasting in MPEG-2 standard definition, and none of these steps help, then please contact Elgato Technical Support for further troubleshooting.

Visit http://support.elgato.com to report your problem. Please let us know that you tried the steps in this article.

Tivizen Status Message: No Signal — DVB-T/DTT/Freeview

This error can happen for a few different reasons, most of them relating to problems with reception. Here are some basic troubleshooting steps that you can try:

Select another location for the aerial

Solution: While watching television using the built-in aerial, its position is crucial in determining picture quality.

• Choose a location that is elevated, as close as possible to a window, or outdoors. Depending on the location of the broadcast tower the best location may be on the other side of the house. Signal strength decreases rapidly the further you are located from the broadcast tower.

• Small cause, big effect: Radio waves are reflected or attenuated by walls, steel beams, and other structures which result in dead zones. Therefore, a small repositioning of the aerial can often yield dramatically better, stable reception.

After choosing a new location for your aerial start a new Scan.

Check coverage in your area

Solution: If the three steps above do not lead to better reception, you should consult the following websites to verify the signal situation in your area:

Germany	www.ueberallfernsehen.de
Austria	www.dvb-t.at
Switzerland	www.broadcast.ch
Belgium (German)	www.brf.be/brf
Belgium (Dutch)	www.vrt.be
Belgium (French)	www.rtbfmedia.be/TNT
France	www.tnt-gratuite.fr
Italy	www.dgtvi.it/dgtvi
Luxembourg	www.rtl.lu/cms/tele/digitaltv
Sweden	www.teracom.se
Great Britain	www.freeview.co.uk/availability
Spain	www.televisiondigital.es/Terrestre

The Tivizen software may need to be reset

Solution: Quit the Tivizen software, then open it again.

The Tivizen software may need to be updated

Solution: Open the App Store to see if there is an update. If there is, install the update, then reopen Tivizen.

Can I connect my aerial/antenna to Tivizen?

No, Tivizen has no inputs for an aerial/antenna. Tivizen only works with its built-in tuner and antenna.

Does Tivizen have dual tuners?

Tivizen has one tuner - the one antenna/aerial input sends a signal to just one tuner.

Tivizen accepts no analog inputs of any kind.

It is only for receiving DTT (DVB-T, TNT, Freeview) signals in many European countries, and Australia.

Tivizen cannot receive DVB-T2 signals. It cannot receive "Freeview HD" signals (which are DVB-T2).

Can I connect my PlayStation 3, Wii, or XBox 360 to Tivizen?

No. Tivizen only receives DTT/DVB-T signals over aerial/antenna. It cannot use any other input.

Can I use Tivizen to digitize old VHS or analog camcorder tapes?

No. Tivizen does not accept any analog video. It only receives DTT/DVB-T signals over antenna/aerial.

Does Tivizen work in North America?

No. Tivizen is only for receiving DTT (DVB-T, TNT, Freeview) signals in many European countries, and Australia.

It will not function in North America or other regions of the world at all.

It will not receive ISDB-T, or any other video standard besides DTT.

North American digital TV over antenna is known as ATSC. EyeTV One (North America), EyeTV Hybrid (North America), and EyeTV 250 Plus (North America) can receive that.

Can Tivizen receive DVB-T2 signals?

Tivizen cannot receive DVB-T2 signals.

It cannot receive "Freeview HD" signals (which are DVB-T2).

It is only for receiving DTT (DVB-T, TNT, Freeview) signals in many European countries, and Australia.

EyeTV or THC didn't start a recording I scheduled with Tivizen

Tivizen can connect to your Mac or PC directly.

Please make sure Tivizen is connected to a power supply when you've scheduled something to record via a direct connection to Tivizen. Otherwise the hardware may switch to power-save mode, and the recording will fail.

How do I watch Live TV with Tivizen?

On your iOS Device:

1. Go to the App Store and download Elgato’s free “Tivizen” App.

2. Power up Tivizen by pressing the power button. Wait for the Status LED to turn to solid green, indicating the device is ready. This will take about 20 seconds.

3. Join the Wi-Fi network broadcast by your Tivizen. The network’s name will be “Tivizen” and a number.

4. Start the “Tivizen” App. Follow the onscreen instructions.

On your Mac:

1. Visit http://www.elgato.com/gettvsoftware to download EyeTV 3.

2. Power up Tivizen by pressing the power button. Wait for the Status LED to turn to solid green, indicating the device is ready. This will take about 20 seconds.

3. Join the Wi-Fi network broadcast by your Tivizen. The network’s name will be “Tivizen” and a number.

4. Install EyeTV 3 and follow the instructions in the EyeTV Setup Assistant.

On your PC:

1. Visit http://www.elgato.com/gettvsoftware to download the TerraTec Home Cinema installer.

2. Power up Tivizen by pressing the power button. Wait for the Status LED to turn to solid green, indicating the device is ready. This will take about 20 seconds.

3. Join the Wi-Fi network broadcast by your Tivizen. The network’s name will be “Tivizen” and a number.

4. Run the TerraTec Home Cinema installer. Start TerraTec Home Cinema and follow the instructions in the setup assistant to configure TerraTec Home Cinema for Tivizen.

What do the lights (LEDs) on the Tivizen mean?

Tivizen has three LEDs (lights) on it, and each reports different aspects of operation.

Battery Indicator LED

The battery LED turns to Red when you connect Tivizen to a power source (your computer or a USB charger).

It turns to Green (solid) when the battery is fully charged.

While in operation, the LED indicates the percentage of charge:

Green (blinking) indicates there’s 70-100% of remaining charge,
Orange means you have 30-70% left
Red means there’s less than 30% of capacity.

A fully charged battery equals up to 3.5 hours of live television.

TV Tuner Status LED

A fast blinking LED indicates that the hardware is starting up.

The light will turn to solid Green when the TV tuner is ready.

Solid Red means a hardware reset may be required.

Hint: In the home network mode the TV tuner status LED will blink red and green. If you switch to another mode, the LED will turn solid green. Only a solid red state requires a hardware reset.

Network Activity LED

The LED will slowly blink while Wi-Fi is starting up.

When the LED turns to solid green the device is ready for Wi-Fi connections.

The light will start blinking when data is being transmitted.

Tivizen Boot Sequence

1) Press power button for approx. 1 second

2) Battery Indicator LED is solid green (or red if USB cable is connected)

3) TV Tuner Status LED starts blinking green

4) When TV tuner is ready the TV Tuner Status LED is solid green

5) Network Activity LED starts blinking green

6) When TV tuner is ready the TV Tuner Status LED is solid green

7) When the LED turns to solid green the device is ready for Wi-Fi connections.

8) Establish a Wi-Fi connection from your iPhone, iPod, iPad or Mac

9) Launch Tivizen app and perform setup

What is the difference between the Elgato Tivizen app and the EyeTV app?

The following are some differences between the EyeTV app for iOS, and the Tivizen app for iOS.

Compatible Hardware

The EyeTV app for iOS can work with any EyeTV 3 compatible device.

The Tivizen app can only work with Tivizen hardware sold by Elgato.

The Tivizen app can only find Tivizen hardware if it is locally connected using W-Fi - it cannot connect to it from long distance, over the internet.

Recording

Tivizen hardware can record EyeTV recordings directly to an iOS device. You can record only by pressing the red Record button.

The EyeTV app for iOS uses a Mac to record. You can schedule recordings to happen on that Mac at a later time.

Program Guide (EPG)

The EyeTV app for iOS offers a full Program Guide (EPG).

Tivizen does not have a standard Program Guide (EPG) - it can only read the incoming Live TV signal to find out the names of programs that are on now, and that will be on next.

Can I use Bluetooth headphones while I use Tivizen?

Using Bluetooth and Wi-Fi at the same time on an iPad or iPhone can lower wireless performance.

Due to this, it's not advisable to use Bluetooth headphones while connected to a Tivizen. If you do, you may experience a poor connection to the TV signals.

Can I use Tivizen without a 3G or internet connection?

Yes. Tivizen sends a live TV signal straight to your iPad, iPhone or to your computer, using a built-in Wi-Fi transmitter, no Internet connection required

The minimal configuration to use a Tivizen is that it needs to be connected to your iOS device or computer using a closed wireless (Wi-Fi) network.

An internet connection is not required to receive TV signals. The DTT (Freeview or DVB-T) signals are solely received via the antenna/aerial attached to the Tivizen.

Can I watch TV from Tivizen on more than one device at the same time?

Tivizen has only one DVB-T (Freeview or DTT) tuner.

It can send a video signal to only one device at a time.

If you are watching TV via Tivizen on one device, and try to connect using another device, a message will appear asking if you wish to grab the device and start using it. In that case, the original device will temporarily lose access to the Tivizen.