<![CDATA[EyeTV Mobile - Knowledgebase Articles]]> <![CDATA[Elgato iOS app interface for iPad appears incorrectly in iOS 5.1]]> iOS 5.1 on March 7, 2012.

That update did not work perfectly with Elgato iOS apps, when used on an iPad.

The iPad version of the interface did not include the left hand categories bar.  For example, the Live TV or Recordings options did not appear on the left side of the iPad display.

This meant that our iOS applications didn't operate as expected, after the update to iOS 5.1:

• It wasn't possible to navigate through the apps normally
• It was likely for users to get stuck in a certain section  

Our apps needed to be updated to work properly with iOS 5.1.


UPDATE: March 19, 2012


All of our iOS apps have been updated for use with iOS 5.1, and submitted to Apple.

The following apps have been approved by Apple, and are available via the iOS App Store:

EyeTV Netstream 1.1.1
Tivizen 1.5.1
EyeTV Mobile 1.1.3
HDHomeRun 1.0.2

We thank you for your patience.


]]> <![CDATA[What kind of USB power adapter can EyeTV Mobile use?]]> EyeTV Mobile uses the iPad 2 battery for most of its power needs.

It also has a small, internal battery as well.

If EyeTV Mobile's internal battery does become fully drained, then connect EyeTV Mobile to a computer or USB power adapter to recharge it.

One example of a USB power adapter is what Apple provides to charge an iPod or iPhone via a power outlet.  That will also work with EyeTV Mobile, as will other USB power adapters.


]]> <![CDATA[Can EyeTV Mobile record from the built in EPG?]]> EPG (Electronic Program Guide) in EyeTV Mobile offers you up to 7 days of detailed programme guide data, where available. The amount of EPG data varies by broadcaster.

This EPG data is for viewing, to see what is on now, and to research what is coming on in the future. 

It cannot be used to automatically schedule recordings for a future time.

Recordings can only be made starting "now", by pressing the Record button.

Recording can only be stopped by pressing the Record button again.
]]> <![CDATA[How long can I use EyeTV Mobile with the battery in the iPad 2?]]> EyeTV Mobile on a fully charged iPad 2.

This measurement is made with Airplane Mode on, and Brightness at 30%.

]]> <![CDATA[I'd like to watch TV right now but the EyeTV Mobile's battery is fully drained ]]> EyeTV Mobile (US, Dyle™) battery is fully drained, then connect EyeTV Mobile (US, Dyle™) to a computer or USB power adapter.

One example of an USB power adapter is what Apple provides to charge an iPod or iPhone via a power outlet.  That will also work with EyeTV Mobile (US, Dyle™).

It'll come back to life after five minutes, so you can plug it into your iPad and start watching TV even without a power source for EyeTV Mobile (US, Dyle™).

Make sure you fully recharge EyeTV Mobile (US, Dyle™)  later, when you don't need it. ]]> <![CDATA[Do I need to recharge my EyeTV Mobile's battery?]]> EyeTV Mobile if you  unplug it when you don't need it.

If you leave the device plugged in while the app is not active, EyeTV Mobile cannot use the iPad's battery and will therefore operate from the internal battery until it is drained.

If EyeTV Mobile's battery does become fully drained, then connect EyeTV Mobile to a computer or USB power adapter to recharge it.

One example of an USB power adapter is what Apple provides to charge an iPod or iPhone via a power outlet.

]]> <![CDATA[Is EyeTV Mobile compatible with iPhone 4S?]]> EyeTV Mobile is compatible with iPhone 4S, only when using iOS 5.1 or later.

]]> <![CDATA[Does EyeTV Mobile come with an antenna/aerial?]]> EyeTV Mobile actually comes with two antennas/aerials, and you can choose the one that best fits your situation.

1) Miniature Telescopic Aerial (MCX) - Small aerial that can increase in length

2) Rod Aerial (MCX) - Comes with a magnetic base and removable suction cup
]]> <![CDATA[What countries support EyeTV Mobile?]]> EyeTV Mobile supports a few television standards:

• DVB-T - Also known as DTT and Freeview, this is digital TV over antenna or aerial

• 1seg - A mobile TV standard originated in Japan

• SBTVD - A mobile TV standard based on ISDB-T used in some South American countries   

EyeTV Mobile only plays two video formats:

1) MPEG-2 or MPEG-4/H.264, in standard definition,

2) 1seg/SBTVD broadcasts using H.264, at 320x240 resolution.


Countries That Support DVB-T


EyeTV Mobile can receive video in countries that:

• Support DVB-T or DTT, such as in the European Union, and
• Have standard definition MPEG-2 or MPEG-4/H.264 broadcasts available.

A list of countries where DVB-T has been deployed is available here: http://dvb.org/about_dvb/dvb_worldwide/index.xml

EyeTV Mobile does not support HD broadcasts.

EyeTV Mobile does not support DVB-T2 (Freeview HD).


Countries That Support 1seg


EyeTV Mobile works in Japan, to receive 1seg signals.

EyeTV Mobile is being evaluated in South American countries using SBTVD. A list of countries where SBTVD is being deployed is available here: http://en.wikipedia.org/wiki/ISDB-T_International

EyeTV Mobile does not support full resolution ISDB-T or SBTVD signals.


North American Countries Do Not Support EyeTV Mobile


EyeTV Mobile will not function in the United States or Canada, since those countries do not use DVB-T, 1seg nor SBTVD.

An ATSC M/H version of EyeTV Mobile is being evaluated for the United States. ATSC M/H is a new handheld TV standard now being adopted in many areas of the US. If you'd like to know more, please send an email to eyetvmobile-NA@elgato.com

In general, please use EyeTV Mobile in the countries that it is officially sold in, to ensure full compatibility.



]]> <![CDATA[Can EyeTV Mobile receive H.264 video?]]> EyeTV Mobile 1.1.4 and above can receive standard definition H.264 video.


EyeTV Mobile and DVB-T


Standard definition DVB-T (DTT) video is up to 720 by 576 pixels.

EyeTV Mobile can play MPEG-2 standard definition video from DVB-T.

EyeTV Mobile can play H.264 standard definition video from DVB-T.

EyeTV Mobile cannot play HDTV resolution video from DVB-T.


EyeTV Mobile and 1seg Video in Japan


1seg video is up to 320 by 240 pixels.  That is less than 1/4 the size of standard definition video.

1seg video is designed for mobile phone use. 

EyeTV Mobile can play 1seg video in Japan.



]]> <![CDATA[Can EyeTV work with the EyeTV Mobile hardware or app?]]> EyeTV Mobile hardware cannot connect to EyeTV software on any Mac.

The EyeTV Mobile app for iPad 2 cannot connect to EyeTV software on any Mac.

The EyeTV Mobile hardware is an iOS product, and the EyeTV Mobile app for iPad 2 can connect solely to the EyeTV Mobile hardware.
  ]]> <![CDATA[What are the system requirements for EyeTV Mobile?]]> EyeTV Mobile has the following System Requirements:
  • iPad 2
  • iOS 4.3.3 or newer
  • iPhone 4 and iPod touch (4th generation) are supported in Japan only and receive 1-seg ISDB-T broadcasts.

Note:

  1. EyeTV Mobile supports DVB MPEG-2 and MPEG-4/H.264 standard definition video.  HD channels are not supported.
  2. Freeview HD or DVB-T2 is not supported.
  3. EyeTV Mobile app supports program guide data from the DVB-T stream; tvtv guide data is not supported.


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